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      Miles IT

      Engaged Employer

      Miles IT reviews

      4.3

      88% would recommend to a friend

      (289 total reviews)

      Chris Miles

      90% approve of CEO

      86% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Career opportunities

      4.2

      Work/Life balance

      4.2

      Senior management

      3.5

      Compensation and benefits

      Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      289 reviews
      1.0
      Jan 31, 2024

      Micro Managers

      It support
      Recommend
      CEO approval
      Business Outlook

      Pros

      This used to be an awesome place to work. We worked hard but had fun while doing it. I was part of a team that cared about me and my well being.

      Cons

      The micro management by Support Managers is terrible and drove me away. Micromanagement with a high workload and no real feeling of help can only go on for so long.

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review. I am very sorry that the end of your time with Miles IT did not match our intention of being a best place to work. We are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. I wish the very best for all of our staff - past, present, and future. I wish the very best for you as well. Thank you again for your feedback. It helps us make Miles IT a better place to work. I wish you the best of luck in your future endeavors.
      5.0
      Jan 16, 2024

      Excellent place to work

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The CEO really is soft Steve Jobs.

      Cons

      They're a little vague about brain worms vs. earworms

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review, and for the earworm =) I am glad that you had a positive experience and wish you the best in your career!
      3.0
      Dec 18, 2023

      Okay Company

      It support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility in shifts and leaves

      Cons

      Low pay, heavy workload, expected to have a skillset beyond the given role with zero training. Higher tier coworkers will be rude to you and condescending when they realize you don't know something. There will be no training if you are a beginner. For experienced Tier 2 you will be expected to have knowledge of everything and fulfill the role of a system administrator, Network administrator and everything possibly you can imagine and your salary will be not at par.

      avatar
      Miles IT Response
      2y
      Thank you for taking the time to write this review. As a growing MSP we do have a busy work environment and as we grow we are also actively hiring to expand our staff and help to ease the workload for all. We have found that "Tiers" in the industry don't necessarily align with our job titles, which is why we prefer Support Consultant and Support Specialist. The salary offers almost always are at or above what a candidate entered as the desired salary. The average salary increase per year is more than double the average salary increase nationwide. We believe in Career Development for all of our employees and we aim to foster a supportive environment among coworkers. If you feel you could benefit from additional support and training, please bring this up with your manager during your one-on-one meeting. We know how important it is to have great managers. Our belief is that managers are coaches who help you accelerate your career path. This is why we have a program for both selecting & developing new managers. Thank you again for your feedback and if you wish to discuss your specific situation more you can reach out to your manager, or send an email to careers@milesit.com.
      Viewing 100 - 102 of 289 Reviews
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      ReviewsMiles IT reviews

      Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.