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      Miles IT

      Engaged Employer

      Miles IT reviews

      4.3

      88% would recommend to a friend

      (289 total reviews)

      Chris Miles

      90% approve of CEO

      86% positive business outlook

      Ratings by demographic groups

      Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      289 reviews
      4.0
      Jan 9, 2015

      Good place to learn

      It consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the positives are being exposed to many different technologies. You will learn new things all the time. Although it can feel like drinking from a fire hose. Rotating oncall is only 2-3 times a year for a week at a time. Days fly by because there are always calls coming in. Bonuses for passing certifications and reimbursement for the exam fee if you pass. Bonuses for positive feedback from customers. PTO or pay accrued for after hour work. Unlike other MSPs, billable hours are not a metric. Ticket counts are tracked but there are no quotas. Stocked kitchen with free food.

      Cons

      Lots of after hours work. No training. You have to learn by breaking a customers environment or finding out who has experience with your issue. Customers can be very demanding. Lots of time is spent supporting XP and server 2003 environments.

      5.0
      Nov 5, 2014

      Inclusive workplace, every opinion counts...

      Director of software technologies
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is always room for growth. If you have the vision and the merit you can achieve all your goals here. You could be in any position and share ideas about any aspect of the company and the idea would be listened to and thought upon. There is an eclectic mix of people from various parts of the world with varied experiences in life. You always get to hear about different perspectives and everyday you learn something new. Every individual's career matters and a lot of time is spent in creating forward thinking careers. Being a working mother is challenging but at Miles they make you feel at ease and not guilty about paying attention to your family. In fact one of our core beliefs is that family comes first and in case there is a need there are always people available to help you at work so you can meet your family obligations without having to feel bad about it. In a nut shell it feels like your business and workplace is like second family!

      Cons

      Every organization has issues they need to deal with - the good part about Miles is that there is no denial. We don't shy away from them. We address them head on and try to come up solutions to fix a problem. Some things take longer to address than others but they are never ignored.

      2.0
      Nov 4, 2014

      No diversity

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Homely company, with a strong Bro culture. Dont know if that's a Pro.

      Cons

      Pay is low, and again this is a predominantly white male company. Advances and opportunity are given to friends. I wouldn't be surprised if you got the job because you were a white male that new another white male that worked there. Women and Minorities wont find the advancement there looking for.

      avatar
      Miles IT Response
      11y
      We’re sorry you felt this way during your time here. Miles Technologies is an equal opportunity employer and we pride ourselves on our diverse workforce. We welcome candidates from anywhere in the world to apply for positions with us, and even offer sponsoring for international employees to join our team. We also encourage our employees to share their cultures with us and celebrate our diversity with events such as our annual Diwali lunch.
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      ReviewsMiles IT reviews

      Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.