Pros
Meet some famous people Tips if you help the customers with luggage or to their aircraft Free food at times
Cons
Management doesn't work 40 hours a week (excluding line managers) Never have I been with a company where MANAGEMENT IS RARELY THERE. Isn't the point of being in management to LEAD? At the bare minimum, commit your 40 hours. They are paid too much for barely being there, dock them and give that money to the people who are the front line- the CSR's who do everything. So much gets dumped on them how can you pay them so little. Also you basically do Hertz's job for them for free. Heard CSR's used to get paid commission from Hertz but somehow that money got taken away. No surprise. CSM doesn't train properly. Can't remember the last time I heard a CSR say "I was fully trained and ready the day my manager let me work the desk alone." Everyone I worked with wanted to quit. You will find yourself working alone on busy days and on those days you can forget about eating lunch or having a bathroom break. Also expected to wear heels the entire shift with a full face of make up. Also HEAVEN FORBID YOU MAKE A MISTAKE. If you make a mistake, believe me accounting will hunt you down and expect an explanation. On days you are working the desk alone, you are going to make mistakes and when you are so burned out from work and you have the accountant point out every mistake... incredibly tiresome and unnecessary. This ties in with the CSM for not properly training as well. However, both of them get paid to fix mistakes so instead of playing FBI and "whodunit" fix the mistakes and move on. I'm sorry if that means you can't stick with your 25 hour week. If management was there to answer questions don't you think there would be less mistakes??? Also the mistakes 90% aren't huge. If something really affected accounting it's understandable but I can't tell you how many small mistakes were pointed out to me. Instead of "thank you for working 50 hours this week" it's "why on this day did you charge this customer under this name?" Or something else minuscule. The CSM has a company pay for a phone and guess what? It was rare to be able to reach her on it. Go figure. Never rewarded for hard work or a job well done.
