Great mission, but it's not one of the best places to work
Pros
The company's mission to assist individuals with disabilities is truly commendable.
Cons
The Executive Leadership Team (ELT) is quick to emphasize their titles and influence within the company, often at the expense of employees who feel minimized. The company suspended its 401(k) program for a period while prioritizing expansion into more stores and branches across the U.S. and Canada. Overall, the benefits are average—far from exceptional. With over 2,000 employees, there’s a notable lack of fair treatment and competitive salaries, which are consistently below local averages. Career growth is almost nonexistent. I spent seven years in the same position with no salary increase, despite receiving excellent performance reviews from leadership and peers nationwide. My compensation felt more like a token of being part of a "great mission"—a sentiment they frequently emphasized to justify the lack of tangible rewards. Stress is a constant in the workplace, as the ELT refuses to hire additional staff, citing budget constraints. This leads to overworked teams and suspended internal services to accommodate other priorities, such as purchasing new locations or hiring additional (and often unnecessary) ELT members. The organization already has more than enough at that level, while frontline employees are stretched thin.