Is MongoDB a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at MongoDB have rated their employer with 3.9 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of MongoDB employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at MongoDB now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at MongoDB .

Does MongoDB pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at MongoDB with 4.0 out of 5 stars based on 17 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at MongoDB.

How happy are Customer Service Manager (CSM) professionals working at MongoDB?

86% of Customer Service Manager (CSM) employees at MongoDB would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Manager (CSM) professionals have also rated MongoDB with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.3 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at MongoDB?

Enterprise Account Executive (137) , Software Engineer (113) , Account Executive (112) , Account Development Representative (83) , Senior Software Engineer (65) , Solutions Architect (59) , Customer Success Manager (55) , Sales (46) , Senior Solutions Architect (46) , Technical Services Engineer (44) , Corporate Account Executive (38) , Manager (26) , Consulting Engineer (25) , Software Engineering Intern (25) , Regional Director (22)

What are the pros of working at MongoDB according to real employee reviews?

"This is company that is all in on its culture and the culture is great." ((in 352 reviews)); "Great people and leaders" ((in 269 reviews)); "There are several other reason to love MongoDB and top most is the great leadership." ((in 144 reviews)); "Great work life balance and blend." ((in 128 reviews)); "Great benefits and company..." ((in 125 reviews))

What are the cons of working at MongoDB according to real employee reviews?

"Bad management and they keep you switching teams if it doesn't work out for them." ((in 78 reviews)); "No 401k match which is not great." ((in 32 reviews)); "No 401k matching and equipment budget is not that high" ((in 14 reviews)); "Long hours and expected to work out of hours." ((in 11 reviews)); "The diversity and inclusion is also nonexistent." ((in 8 reviews))

MongoDB Customer Service Manager (CSM) reviews

3.9

86% would recommend to a friend

(17 total reviews)

CJ Desai

Not enough data to show CEO approval

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17 reviews)

Ratings by demographic groups

Race / Ethnicity

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Customer Service Manager (CSM) employees have rated MongoDB with 3.9 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. MongoDB is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews

4.0

Jan 24, 2026

Great company and culture.

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

International Travel Salary Office facilities, Perks Culture Job security Cab Facilities, office parties Learning opportunities

Cons

I can't think of any generic cons other than those that are common to every company. HR's involvement with employees is very low; they are almost invisible and would guide you to an automated process only.

4.0

May 7, 2025

Good work-life balace, weak promotion cycle for CS

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- I love the product - Remote work - Availability to go to the office when desired - Overall, the company is interested in your well-being - Work-Life balance

Cons

- The Customer Success business unit doesn't have the same promotion rhythm as other business units, and our role is also very impactful in the sales cycle. CS activities usually overlap with Sales activities, as the Account Executive is more of an Account Manager.

3.0

Apr 13, 2025

Great company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Smart people Well planned onboarding

Cons

Steep learning curve Work life balance

Viewing 1 - 3 of 17 Reviews

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MongoDB Customer Service Manager (CSM) reviews

Company ratings over time

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Reviews by job title

Great company and culture.

Good work-life balace, weak promotion cycle for CS

Great company

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