Is MongoDB a good company to work for as a Customer Service Manager (CSM)?

Customer Service Manager (CSM) professionals working at MongoDB have rated their employer with 3.9 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of MongoDB employees being 4.0 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at MongoDB now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at MongoDB .

Does MongoDB pay Customer Service Manager (CSM) employees well?

Customer Service Manager (CSM) professionals rate their compensation and benefits at MongoDB with 4.0 out of 5 stars based on 17 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at MongoDB.

How happy are Customer Service Manager (CSM) professionals working at MongoDB?

86% of Customer Service Manager (CSM) employees at MongoDB would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service Manager (CSM) professionals have also rated MongoDB with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.3 rating for culture and values and 4.0 rating for career opportunities.

What are the top reviewed jobs at MongoDB?

Enterprise Account Executive (137) , Software Engineer (113) , Account Executive (112) , Account Development Representative (83) , Senior Software Engineer (65) , Solutions Architect (59) , Customer Success Manager (55) , Sales (46) , Senior Solutions Architect (46) , Technical Services Engineer (44) , Corporate Account Executive (38) , Manager (26) , Consulting Engineer (25) , Software Engineering Intern (25) , Regional Director (22)

What are the pros of working at MongoDB according to real employee reviews?

"This is company that is all in on its culture and the culture is great." ((in 352 reviews)); "Great people and leaders" ((in 269 reviews)); "There are several other reason to love MongoDB and top most is the great leadership." ((in 144 reviews)); "Great work life balance and blend." ((in 128 reviews)); "Great benefits and company..." ((in 125 reviews))

What are the cons of working at MongoDB according to real employee reviews?

"Bad management and they keep you switching teams if it doesn't work out for them." ((in 78 reviews)); "No 401k match which is not great." ((in 32 reviews)); "No 401k matching and equipment budget is not that high" ((in 14 reviews)); "Long hours and expected to work out of hours." ((in 11 reviews)); "The diversity and inclusion is also nonexistent." ((in 8 reviews))

MongoDB Customer Service Manager (CSM) reviews

3.9

86% would recommend to a friend

(17 total reviews)

CJ Desai

Not enough data to show CEO approval

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17 reviews)

Ratings by demographic groups

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Customer Service Manager (CSM) employees have rated MongoDB with 3.9 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM) professionals have a good working experience there. MongoDB is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews

3.0

Mar 11, 2025

Great technical learning place

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Technology intense product Hybrid work

Cons

career growth need some more structure

5.0

Jan 27, 2025

Amazing place to grow your career!

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

The work environment is genuinely supportive and collaborative. Everyone is willing to share knowledge and help each other succeed! Manager truly care about your career development and provide plenty of opportunities for growth.

Cons

MongoDB is growing quickly, meaning things can change quickly, and you need to be comfortable adapting to new processes and priorities. It’s an exciting challenge if you enjoy a dynamic environment, but it might feel fast-paced for some.

4.0

Oct 19, 2024

Fast Paced and Experimental Company

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

High quality team Resources to help you execute challenges customers are facing

Cons

Senior leadership is departing Consumption based incentives Inadequate internal tools

Viewing 4 - 6 of 17 Reviews

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MongoDB Customer Service Manager (CSM) reviews

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Great technical learning place

Amazing place to grow your career!

Fast Paced and Experimental Company

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