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      NAVEX

      Engaged Employer

      NAVEX reviews

      3.8

      72% would recommend to a friend

      (717 total reviews)
      avatar

      Arpan Sheth

      Not enough data to show CEO approval

      66% positive business outlook

      Ratings by demographic groups

      NAVEX has an employee rating of 3.8 out of 5 stars, based on 717 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NAVEX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      717 reviews
      3.0
      Mar 15, 2023

      Good and bad

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my team. I work with wonderful people who really care about helping solve our customers problems. I see them constantly going above and beyond for their customers. My direct management is AMAZING, they listen to our concerns and do their best to address them, but are limited to to what the executive team will allow them to address.

      Cons

      The executive team is so beyond out of touch with those of us dealing directly with the customer. Monthly town halls are ALL about sales and making more money, but it is hard to motivate yourself to push sales when you dont see the return for your hard work in you paycheck. Customer support teams are pushed to cross sale products when we are struggling to support the customers while we are short staffed. Back fill open positions so that your reps can spend more time with customers and drive the sales you are looking for.

      avatar
      NAVEX Response
      3y
      Dear NAVEX Team Member, Thank you for sharing your perspective. I am so glad to hear you love your team - we truly do have amazing people working across NAVEX! I shared your feedback with our Chief Customer Officer, and he agrees that our Support team works very hard. The utilization for this team has averaged 75% the past 3 months, which is right where we would expect. While everyone does support our selling efforts, we are fortunate to not be understaffed at this time. We also have a very high rate of net retention with our customers, which is something we certainly do not take for granted! In terms of our Town Halls, I hope you will take a moment to listen to our last few sessions as we have featured several guest speakers. While we are ultimately accountable to our shareholders to achieve our financial targets and want to be transparent with our team members about our progress, we also work to ensure our Town Halls are informative for people. For example, last month we welcomed a member of our team from the Contact Center to speak about Black History Month and we will continue to have more guests join us in the future. If you have ideas that you would like considered for a future Town Hall, please let me know – I would love to hear from you! Best, Cindy Raz
      1.0
      Mar 14, 2023

      Low pay, highest turnover rate

      Acccount executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to feel not as lame, since everyone that works here is without direction

      Cons

      Sheeps and Kool Aid drinkers paradise

      5.0
      Mar 8, 2023

      Fantastic culture!

      Senior manager, marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture is very positive and you get a genuine feeling that the company truly cares about its employees - work life balance is actively encouraged. The company is currently going through a period of transition which inevitably leads to change, but they've got the right people on-board to lead this, and it's being managed in a very positive way. The benefits package is also fantastic and designed very much with the employee and their family front of mind.

      Cons

      Regardless of what anyone says every company will have it's cons - but at NAVEX when you raise a concern it is either being addressed, or people actively listen with a view to making a positive change.

      avatar
      NAVEX Response
      3y
      Dear Current NAVEX Team Member, Thank you a thousand times for the kind note and message and for joining the NAVEX team. NAVEX prides itself in being a people-first organization and ensuring team members feel heard, seen, and cared for, and that means creating a healthy work-life balance. We truly appreciate you sharing your NAVEX experience with us, and if you have other things that come up, I welcome you to email me at tyler.epps@navex.com Thank you for all you do for the team and for helping to create the beautiful culture at NAVEX. Warmly, Tyler Epps Talent Brand Ambassador
      Viewing 232 - 234 of 717 Reviews
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      ReviewsNAVEX reviews

      Glassdoor has 747 NAVEX reviews submitted anonymously by NAVEX employees. Read employee reviews and ratings on Glassdoor to decide if NAVEX is right for you.