Pros
- I made some great friends in my support staff who were equally as frustrated. - I learned the importance of boundaries and how work culture/soft skills and mental health directly impact my ability to practice good medicine.
Cons
In short, they set all employees up for failure (doctors, techs/assistants, front desk), do not provide clear or constructive plans of action/feedback, and are disorganized. - Interviewed as a relatively inexperienced recent graduate and was transparent about my goals and need for mentorship and support. Did NOT receive said mentorship or support from doctors on site nor from corporate NVA. - Poor management and communication skills throughout multiple levels. - Unclear standards of care that were very subjective/based on judgmental biases of the clients' finances or demeanor. - Corporate manager, practice manager, and medical director all unable to create/provide a meeting outline, meeting notes, or plan of action (for my mentorship or any site-specific protocols/expectations/standards). - High numbers of tech/support staff turnover who are not given clear instructions or training (unclear protocols... because there weren't any protocols). - Would do everything in their power to keep clients even if they berate the support staff or leave a negative review after declining our recommendations. - Short-staffed and inflexible. If we were low on techs (sometimes 1 tech per doctor, sometimes less; almost never had a treatment or support tech), they would schedule the same number of appts as usual and expect them to run on time with high/normal standard of care.
