National General Insurance reviews

Overworked and definitely underpaid. Never enough staff because people constantly leave. They want to be like "big boy companies" with all these acquisitions but they will never be like All state, 🗽 Mutual, State Farm or any of the like in regards to pay, benefits, perks, etc.The raises are joke. There is no opportunity like they would like to have you believe. If you need to take time off from work due to illness, family, etc you better have a backup plan for money because they only give 67% of pay so you may be forced to stay working if money is already an issue. After so long the 67% goes to 50%, whereas other companies pay much more. They do not provide basic supplies like pens, notepads, etc for employees. You have to buy your own. The systems are always malfunctioning. People here are overworked, underpaid, underappreciated. They expect you to meet unrealistic numbers and quick to fire people when they don't. They would rather you meet your numbers and do a bad job of the work instead of doing it correctly and your numbers be off. They will have other people leave and not hire more staff have 3-4 ppl doing the work of 5-7 ppl. They then limit the hourly ppl to no more than 5 hours of OT per week when they actually have another 10-15 hours worth of work to stay current and often will work off the clock. The salary employees typically need to work an extra 10-15 sometimes 20 hours per week to stay caught up and you get NO incentive for it. Bottom line if you are desperate for a job then come and keep looking elsewhere while you get paid pennies. Oh and the benefits are expensive. They always want you to produce great numbers while they get monetary bonuses and the peons get nothing but ice cream, hot dog, and popcorn kinda days.

It felt like they weren’t unique as a company. I have worked at other insurance companies and it felt like they were just imitating or trying to imitate companies that have been around much longer. The training process for the customer service job was interesting. Me and 4 others were taken out of our training class and basically were forced to work for a specific subgroup of the company called Standard Mutual. NGIC had just purchased Standard Mutual and decided to move their customer service dept from Ohio to Dallas. We had been selected from that training class to be the 5 to work Standard Mutual policies. We were rushed through 4 days of “training” on their system and then put on the phones. Constant complaints from customers and agents. Slow problem solving from upper management. Complete incompetence from our supervisor. I could’ve easily done his job because I knew more than him. We were never told ahead of time when any changes would be occurring, we would just get an email reprimanding us after we did something we had no clue we could no longer do. Communication was terrible all around. On top of that our earning potential was slashed after being forced to work in this group because we were not allowed to work overtime. Just constant issues all around. It seems like the company needs to focus on their employees rather than this fast paced “growth” they speak of. They are constantly buying other insurance companies but the employees suffer. They aren’t constantly hiring due to growth, they are constantly hiring due to people quitting. Lastly, they want you to wait a year to apply for any higher positions in the company. That is crazy to me. The last insurance company I worked for gave you 6 months. After that 6 months you couldn’t get them to leave you alone about advancement in the company.