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National Restaurant Association

Engaged Employer

National Restaurant Association reviews

2.3

21% would recommend to a friend

(141 total reviews)
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Michelle Korsmo

11% approve of CEO

14% positive business outlook

National Restaurant Association has an employee rating of 2.3 out of 5 stars, based on 141 company reviews on Glassdoor which indicates that most employees have an average working experience there. The National Restaurant Association employee rating is 38% below average for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

141 reviews
4.0
Dec 9, 2017

Taking Another Look

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Like many at the Association, I read these reviews with a morbid curiosity. Being relatively new, many of the comments have not reflected my experience. As such, I never felt compelled to write. Until now. A recent review accused an executive of racism. Having had several interactions with that individual, I was taken aback by the accusation. It was so counter to my impression of the man that I felt I must have missed something. It was also totally inconsistent with my view of the company. How could I be so blind? So I decided to take another look at the company. What did I see? I saw an organization with a great benefits package, many employee events, free snacks and nice offices in DC , Orlando and soon, Chicago. I saw an organization which last week honored over a dozen employees who, as nominated and chosen by their peers, exhibited the best of the values the Association strives to represent. The Company's highest honor was awarded to two individuals: a female and a person of color. I saw an organization which, after the Orlando shooting last year, responded from the highest Executive levels to console and comfort staff that were impacted by the tragedy. I saw a highly diverse Executive team where women and people of color are strongly represented. This diversity can be seen at every level of management across every function of the organization. And I saw the executive accused of racism, who willingly chose to join this highly diverse organization, make his first major decision the promotion of the Vice President (a person of color) who oversees our largest revenue area. Since he's arrived, I've seen that same executive treat everyone, regardless of race or gender, with the utmost courtesy and respect. And I saw the shock that many felt when he was accused. The one thing I have not seen: anyone who believes that ugly accusation has any validity whatsoever. I saw a company of good people energized to defend a good person. I saw a place that I'm proud to be a part of.

Cons

There has been significant change over the last few years and the adjustment has been difficult. High turnover has created unrest in parts of the organization.

1.0
Dec 8, 2017

Toxic work environment, severely dysfunctional management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Comprehensive health care benefits, private parking lot

Cons

Job seekers should heed the negative reviews on this site. This association’s culture is toxic. Employees have tried to communicate what and who the problems are and how to fix them, but the CEO ignores the rank and file while claiming to care about addressing the issues. At the same time, executive management is engaged in a never-ending power struggle. Massive staff departures every few months guarantees chronic instability. This place is rotten to the core.

3.0
Nov 25, 2017

What goes up, must come down

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are good, comparable to most Associations in the DC area

Cons

It is very interesting and convenient that these “reviews” have resurfaced since the last reorganization was announced. Finally, the proper Executive was pushed out a few weeks ago. The email that went out on that FRIDAY AFTERNOON was in line with all of the other emails that have gone out when higher level staff were let go, there wasn’t anything shocking about it. The only shock is that she was allowed to stay in her role a whole month after the announcement. It is also very interesting that disrespectful language about the top leader of the organization was mentioned on this site right after that “resignation” was announced. The lesson for that “Executive” should be that belittling and being disrespectful to staff blew up in her face. She never grasped that staff actually tried to be on her team and wished her success, because change was needed. None of the departments that she was in charge of reflected any positive or productive change during her tenure. Technology is still out dated and problematic. Human Resources has a large staff that still can’t get the basics right, and Office Services still has an incompetent leader. It is truly sad that the organization lost so many talented and loyal employees due to that Executive’s disgusting behavior. If she spent more time trying to get to know people instead of treating everyone like they were stupid, she may have lasted longer. Dominating conversations and talking over people, being disrespectful and acting like a complete narcissist can only last for so long. You can’t blame the top leader forever for the damage that you created. What goes around comes around.

Viewing 91 - 93 of 141 Reviews

Glassdoor has 158 National Restaurant Association reviews submitted anonymously by National Restaurant Association employees. Read employee reviews and ratings on Glassdoor to decide if National Restaurant Association is right for you.