Is Navient a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Navient have rated their employer with 3.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Navient employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Navient now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Navient .

Does Navient pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Navient with 3.7 out of 5 stars based on 18 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Navient.

What are the top reviewed jobs at Navient?

Customer Service Representative (122) , Customer Service Representative (CSR) (28) , Collector (23) , Collections Specialist (21) , Customer Care Specialist (17) , Customer Resolution Specialist (13) , Loan Servicing Specialist (13) , Supervisor (13) , Covid-19 Contact Tracer (11) , Debt Collector (11) , Collector I (10) , Manager (10) , Bilingual Customer Service Representative (9) , Call Center Representative (9) , Team Lead (9)

What are the pros of working at Navient according to real employee reviews?

"The benefits are good and I am able to pick my own hours that are convenient for me to work." ((in 65 reviews)); "Pay was good for the type of work and local market conditions." ((in 64 reviews)); "Remote work from home was nice." ((in 45 reviews)); "Pays well and has good bonuses" ((in 32 reviews)); "Pay was ok and the people I worked with were great" ((in 32 reviews))

What are the cons of working at Navient according to real employee reviews?

"Some promotions made were out of desperation causing bad management" ((in 42 reviews)); "poor training, management not helpful lazy and would not help new employees." ((in 18 reviews)); "There are some bad managers." ((in 14 reviews)); "Long hours and condescending team leads" ((in 12 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 11 reviews))

Skip to content Skip to footer

Notifications

Navient

Navient Customer Service Representative CSR reviews

3.4

50% would recommend to a friend

(18 total reviews)

David (Dave) L. Yowan

83% approve of CEO

48% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.7

Senior management

3.7

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

Customer Service Representative CSR employees have rated Navient with 3.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have a good working experience there. Navient is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

5.0

Jan 17, 2022

Great Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Team communication is great, supervisor was attentive and constructive with great spirit everyday.

Cons

No overtime available or PTO

4.0

Mar 24, 2021

Amazing workplace

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Helpful and friendly and amazing workplace

Cons

Nothing at all I feel that I should share

2.0

Nov 1, 2020

Micromanaged

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None, none none none none

Cons

Micro, no growth, favoritism, strict

Navient Response

Thank you for your review. If you would like to confidentially share more feedback, please email us at publicrelations@navient.com and we will connect you to an HR team member. We appreciate you sharing your thoughts and feedback.

Viewing 16 - 18 of 18 Reviews

Top companies for "Compensation and Benefits" near you

American Express

3.9★Compensation & Benefits

Mastercard

4.0★Compensation & Benefits

Fifth Third

3.5★Compensation & Benefits

Broadridge

3.5★Compensation & Benefits

Jobs at Navient

Manager, Student Loan Origination Operations

Washington, DC

View job

Manager, Corporate Finance- Capital Markets

View all Customer Service Representative CSR Jobs

Navient reviews FAQs

Navient reviews Navient Customer Service Representative CSR reviews

Navient

Navient Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Job

Amazing workplace

Micromanaged

Top companies for "Compensation and Benefits" near you

Jobs at Navient

Navient reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Navient

Navient reviews FAQs