Question 1

Is Navient a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Navient have rated their employer with 3.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Navient employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Navient now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Navient.

Question 2

Does Navient pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Navient with 3.7 out of 5 stars based on 18 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Navient.

Question 3

How happy are Customer Service Representative CSR professionals working at Navient?

Accepted Answer

50% of Customer Service Representative CSR employees at Navient would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Customer Service Representative CSR professionals have also rated Navient with a 3.4 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

Question 4

What are the top reviewed jobs at Navient?

Accepted Answer

Customer Service Representative (122), Customer Service Representative (CSR) (28), Collector (23), Collections Specialist (21), Customer Care Specialist (17), Customer Resolution Specialist (13), Loan Servicing Specialist (13), Supervisor (13), Covid-19 Contact Tracer (11), Debt Collector (11), Collector I (10), Manager (10), Bilingual Customer Service Representative (9), Call Center Representative (9), Team Lead (9)

Question 5

What are the pros of working at Navient according to real employee reviews?

Accepted Answer

"The benefits are good and I am able to pick my own hours that are convenient for me to work." ((in 65 reviews)); "Pay was good for the type of work and local market conditions." ((in 60 reviews)); "Remote work from home was nice." ((in 46 reviews)); "Pay was ok and the people I worked with were great" ((in 36 reviews)); "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" ((in 30 reviews))

Question 6

What are the cons of working at Navient according to real employee reviews?

Accepted Answer

"Constant change with no communication they treat you like they could care less about  keeping there business open poor management" ((in 41 reviews)); "Really bad training from managers that have been there 15+ years! 5." ((in 23 reviews)); "There are some bad managers." ((in 14 reviews)); "Long hours and condescending team leads" ((in 14 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 13 reviews))

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