Is Navient a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Navient have rated their employer with 3.4 out of 5 stars in 18 Glassdoor reviews. This is a higher than average score with the overall rating of Navient employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Navient now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Navient .

Does Navient pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Navient with 3.7 out of 5 stars based on 18 anonymously submitted employee reviews. This is 8.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Navient.

What are the top reviewed jobs at Navient?

Customer Service Representative (122) , Customer Service Representative (CSR) (28) , Collector (23) , Collections Specialist (21) , Customer Care Specialist (17) , Customer Resolution Specialist (13) , Loan Servicing Specialist (13) , Supervisor (13) , Covid-19 Contact Tracer (11) , Debt Collector (11) , Collector I (10) , Manager (10) , Bilingual Customer Service Representative (9) , Call Center Representative (9) , Team Lead (9)

What are the pros of working at Navient according to real employee reviews?

"The benefits are good and I am able to pick my own hours that are convenient for me to work." ((in 65 reviews)); "Pay was good for the type of work and local market conditions." ((in 60 reviews)); "Remote work from home was nice." ((in 46 reviews)); "Pay was ok and the people I worked with were great" ((in 36 reviews)); "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" ((in 30 reviews))

What are the cons of working at Navient according to real employee reviews?

"Constant change with no communication they treat you like they could care less about keeping there business open poor management" ((in 41 reviews)); "Really bad training from managers that have been there 15+ years! 5." ((in 23 reviews)); "There are some bad managers." ((in 14 reviews)); "Long hours and condescending team leads" ((in 14 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 13 reviews))

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Navient

Navient Customer Service Representative CSR reviews

3.4

50% would recommend to a friend

(18 total reviews)

David (Dave) L. Yowan

83% approve of CEO

48% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.7

Senior management

3.7

Compensation and benefits

3.4

Culture & values

3.4

Work/Life balance

3.3

Career opportunities

Customer Service Representative CSR employees have rated Navient with 3.4 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Service Representative CSR professionals have a good working experience there. Navient is rated in line with the average (within 1 standard deviation) by Customer Service Representative CSR professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

18 reviews

4.0

Jun 23, 2024

Great company to work at

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good training and managers and very specific metrics to gauge performance

Cons

Project base customer service, sadly the project was discontinued

5.0

May 8, 2024

Decent Place to Work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Navient has a few areas you can work in. I have worked in two and helped with another area. There is only one client that doesn't care about their employees - that does not reflect on Navient though. Navient as a whole is a good company to work for.

Cons

There really aren't any cons.

1.0

Mar 15, 2024

Customer service representative

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You’re replaceable no matter how good you are

Cons

Everything, micromanaging, not enough training, you’re fired without even knowing it .

Viewing 4 - 6 of 18 Reviews

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Navient Customer Service Representative CSR reviews

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Customer service representative

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