Pros
Pay is average but better than retail (pro I guess?) Benefits are decent and get better the longer you stay
Cons
Absolutely zero opportunity for career growth for even the most educated, experienced and qualified candidates. You will either end up stuck in the call center or at a branch location unless you're willing to slug it out in an entry level position for 10+ years while brown nosing incompetent managers just to work your way up. In either instance, the NFCU member demographic is primarily compromised of low income and uneducated people, so you deal with a lot of unhinged, verbally and physically abusive individuals who will personally blame and berate you for their financial problems including fraud that they knowingly committed. If you work in the call center, prepare to be called every profanity and vulgarity under the sun on a daily basis. If you work in a branch, prepare to receive death threats, have objects thrown at you by members, and feel physically violated and threatened every single day with NFCU's new "open branch layouts" where there is ZERO security in place to prevent physical altercations. Management does not care about real qualifications like education and experience, nor do they promote internally based on performance or other meaningful metrics. If an internal opportunity is available and you are considered, hiring managers will ask you to re-locate cross country in < 2 weeks with zero relocation assistance from NFCU (yes even for existing employees). Remote opportunities are NOT available despite management constantly gaslighting you into believing they are just to get you to stick around longer. Upper management will acknowledge and even agree with the vast array of problems that plague NFCU but will do absolutely nothing about it and instead like to turn the tables and demand we as low level employees come up with a solution FOR them (even though they will never implement it anyways). I'm sorry but isn't the reason you're making high six figures in upper management is because YOU are supposed to come up with a solution after listening to MY employee feedback? What exactly do your managers "manage" (or even DO) here again and why are you asking a low level employee to do YOUR job for you? If you can't stand uneducated, incompetent, lazy and blatantly manipulative, patronizing, and outright lie-to-your-face with no shame management then stay far, far away from NFCU.
