Navy Federal Credit Union reviews

The push to be promoted makes everyone a little cut throat. It's hard to tell who your friends are and who's just trying to get on your good side so they can sabotage you. They promote being tattle tales and ratting out your co-workers to management, which many do in an effort to put themselves in a good light. Management is not consistent and neither are punishments for rule breaking. The company has taken it's focus off member service and are spending more time focusing on how to get more members, even if that means stressed out employees. The board of directors made bad decisions on the redesign of the website, launching it before it was ready, migrating users before major problems were solved, and not hiring anyone extra for Electronic Services though the call volume increased by at least 300%. Instead they recruited employees from other depts to pick up SOME skills to help with volume which led to more transfers higher wait times in other dept. The most frustrating thing is the lack of work/life balance that was promised. They are always needing people to work overtime. They are always needing people to work holidays. It's almost impossible to get time off, even for doctor's appt. I hadn't taken a vacation in over a year and worked every holiday AND overtime, but still got denied for the 4 days off I asked for 3 months ahead of time.

High stress, long hours (50 - 60 hrs/wk), unrealistic expectations from management. Work is NOT evenly allocated among closers. Many people "burn out" (it is not unusual to see closers crying). No work/life balance. I didn't feel the pay was worth the sacrifices (extreme stress level, long hours and no time to spend with my family).