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      Navy Federal Credit Union

      Engaged Employer

      Navy Federal Credit Union reviews

      3.6

      63% would recommend to a friend

      (3,181 total reviews)
      avatar

      Dietrich Kuhlmann

      62% approve of CEO

      61% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.6

      Culture & values

      3.3

      Work/Life balance

      3.3

      Career opportunities

      3.0

      Senior management

      Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Oct 2, 2022

      Not the same company…

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance, annual bonus, no lay offs

      Cons

      The members are rude (verbal abusive and can get physical), no room for growth, if you don’t kiss up to management you can forget it. No work from home option if you are not close to headquarters. This company started off great, but things have taken a turn for the worse o er the years. No work life balance since others are quitting very quickly (short staffed, members notice it which makes them more abusive), no security guard (needed for abusive members), only option the branches are given in unfortunate situations is to call local authority ( by the time they arrive the angry member is gone, only to come back the next day and do it again)

      avatar
      Navy Federal Credit Union Response
      3y
      Thank you for sharing your honest feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
      1.0
      May 22, 2022

      Stressed Out/Pay Isn't Keeping Up With Competitors

      Small business lending specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      A Yearly Bonus Quarterly Bonuses When Goal is Met Health Benefits Are Excellent

      Cons

      Reduced possibility for commissions and increased goals to levels barely obtainable. Nepotism within leadership (hiring friends from business ventures etc. Yes look at the management team) Management disconnected from realistic goals and processes Switched from a sales role to Call Center Ops without warning Management telling us to find a new job if we don't want to deal with the changes Supervisors that provide no development opportunities, and do not know how to develop the specialists Supervisors that micromanage, and expect you to be perfect or you get berated

      avatar
      Navy Federal Credit Union Response
      3y
      Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.
      1.0
      Nov 4, 2021

      Not all that it’s cracked up to be

      Delinquency control counselor ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, paid vacation, and most holidays off

      Cons

      Primarily Management issues. There is a lot of psychological tactics used on employees that is perverse and not acceptable. Employees are now being forced to either take the vaccine (the jab) and receive $1300 extra a year or have to submit to a weekly nose test for covid, which eventually we will have to start paying on our own TO WORK FROM HOME. They also have now “mandated” cameras in our own homes. Don’t fall for this type of treatment, in unacceptable and inexcusable.

      Viewing 106 - 108 of 3,181 Reviews
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      ReviewsNavy Federal Credit Union reviews

      Glassdoor has 3,531 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.