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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Aug 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Bonus Structure Benefits Ability to bank PTO

Cons

Toxic, immature, lazy middle management Lack of accountability both on team and middle managers Ludicrously outdated tools and software Imagine a junior manager whose focus points are her serial lawsuits against her HOA and appearing busy in a way that deflects any attention from executive leadership. Combine this with a head design manager too demoralized by years of corporate status quo to deal with this situation, or for that matter any of our others. Junior manager fails to understand basic design terms and principles from design systems to process to mobile design. She will chastise a designer for missing a weekly check-in with nasty emails, while the bulk of her own time is spent discussing her endless issues with the team’s project manager, a third component of leadership who is more on the ball than either manager - but ironically has almost literally no responsibilities or function beyond taking in design tickets occasionally and being the sounding board for junior manager’s unrelenting self-created dramatics. Executive leadership has no experience in the design or for that matter digital. Tools are antiquated and out of sync with reality outside the company, and the team has no say. Weekly team meetings continue to be cancelled due to lack of interest. If held, they are a perfunctory check-in at best and at worst a time for junior manager to share personal anecdotes. Coding of design system, or for that matter anything else, is glacial and poorly executed.

1.0
Aug 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits and an average pension plan, 401k is decent

Cons

They never end. You are a number, members are the only mission. Promotes based on friendships and politics and not the backbone of the organization. Get recognized for nothing but watch the ones that play favorites get promoted. Discrimination is a major problem here as well. Biggest regret was staying with the company letting my talent rot away.

1.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The only pros to this position are the $20/hour pay and the healthcare/dental etc benefits. Otherwise, skip working here OR only work here as a stepping stone to a new career. After a while, the pay didn't seem fair.

Cons

Everything. The campus is nice, but I wish more money would be spent on investing in their employees' paychecks and knowledge of the industry. Lackluster training was a big reason why I left, moving around to different sections of mortgage in the same job title, but with a different role. While being there for less than a year, I was a loan officer, a processor, a mortgage support assistant (MSA), and felt like I needed to be my own manager at times without managerial pay. People would come to me with questions because our MPS or management would judge us for needing help. When asking for overtime, because it's needed here and believe me, you'll be begging to be allowed overtime hours, they will tell you you're only allowed 5 and you need to justify why you need more hours, while you're trying to keep up an unreasonable 80-100 loan pipeline, as an LO1. They tell you an LO1 typically carries about 50-60 loans, but that isn't true. You get more than that, sometimes double, and when you're stressed out they say "it's okay not to feel okay :)". For the amount of stress on employees, we should be paid much more. $20/hour doesn't cut it. When you ask for a raise, they deny you before you plead a case. Worst employment experience I've ever had.

Viewing 109 - 111 of 3,181 Reviews

Glassdoor has 3,531 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.