Is Navy Federal Credit Union a good company to work for?

Navy Federal Credit Union has an overall rating of 3.6 out of 5, based on over 3,531 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 63% of employees would recommend working at Navy Federal Credit Union to a friend and 61% have a positive outlook for the business. The best reviews about Navy Federal Credit Union have been left by employees working as Summer Associate , Business Operations Analyst and Intern .

Does Navy Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Navy Federal Credit Union employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Navy Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Navy Federal Credit Union?

63% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Navy Federal Credit Union 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Navy Federal Credit Union?

Member Service Representative (498) , MSR II (136) , Member Service Representative II (88) , Mortgage Loan Processor (74) , Mortgage Loan Officer (67) , MSR III (59) , Member Service Representative III (53) , Customer Service Representative (44) , Intern (40) , MSR I (40) , Msr (39) , Assistant Manager (36) , MSR III (31) , Analyst (28) , Business Analyst (27)

What are the pros of working at Navy Federal Credit Union according to real employee reviews?

"Benefits are great and worth" ((in 719 reviews)); "good pay and lots of food" ((in 312 reviews)); "Great pay once you work you way up and yearly bonus" ((in 151 reviews)); "The culture is great and there's always someone to help if you aren't sure about something." ((in 123 reviews)); "Great people and a collaborative work environment." ((in 105 reviews))

What are the cons of working at Navy Federal Credit Union according to real employee reviews?

"poor management; managers and AVPs who should not hold their positions" ((in 172 reviews)); "Horrible training programs for new employees" ((in 66 reviews)); "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." ((in 60 reviews)); "Poor and/or delayed leadership training leaves front line leaders making bad decisions that are “passed down” from their reporting structure." ((in 59 reviews)); "Bad supervisor and you are screwed" ((in 54 reviews))

What are employees saying about Navy Federal Credit Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navy Federal Credit Union layoffs and their outlook for job security at Navy Federal Credit Union in 2026.

What are the top reviewed Navy Federal Credit Union locations?

Pensacola , Vienna , Winchester , San Diego , Virginia Beach , Jacksonville , Norfolk , Washington , Herndon , Atlanta , Dallas , Chesapeake , Houston , San Antonio , Colorado Springs , Arlington , Orlando , Honolulu , Las Vegas , Fairfax , Oceanside , Woodbridge , Cherry Hill , Hampton , Fredericksburg , Merrifield , Phoenix , Fort Worth , Silverdale , Tampa

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Navy Federal Credit Union

Navy Federal Credit Union reviews

3.6

63% would recommend to a friend

(3,181 total reviews)

Dietrich Kuhlmann

62% approve of CEO

61% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.8

Diversity & inclusion

3.6

Culture & values

3.3

Work/Life balance

3.3

Career opportunities

3.0

Senior management

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

May 29, 2024

A great place to work once you accept the imperfections

Manager

Recommend

CEO approval

Business Outlook

Pros

Stellar work life balance, god-tier benefits including 401(k) that matches up to 7% (PLUS cash balance pension that increases with years of service), mostly good people in the company. Insanely generous bonuses especially when you get good ratings.

Cons

Things move slow, things can be disorganized and chaotic. Technology is antiquated. Company insists on presence in the office despite it being needless, and the office itself is rather dull. Extremely hierarchical culture akin to military where you’re excluded from meetings based on “rank” and forced to find information you need second-hand. VP and above leadership seems to have a consistent disconnect with the rest of us plebes.

Navy Federal Credit Union Response

Thank you for sharing your feedback. We are always looking to improve our staffing, technology, systems and processes to improve our employees’ work experience.

2.0

Mar 11, 2024

Not Great

Corporate finance staff

Recommend

CEO approval

Business Outlook

Pros

Reasonably steady/predictable hours, limited overtime, excellent health benefits and time-off. Remote 4 days a week and in-office twice a week.

Cons

Quasi-military feeling, corporate finance riddling with distrust and micromanagement, leadership parrots all the right words (about work life balance, appreciating people, etc.) but is insincere, mid-level leadership aims for vagueness and avoid decision-making to side-step responsibility, feedback from staff-level is encouraged but then normally backfires on those who decide to speak up and provide constructive feedback.

Navy Federal Credit Union Response

Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.

2.0

Oct 31, 2022

Stinks

Mortgage operations support assistant

Recommend

CEO approval

Business Outlook

Pros

Job tasks are doable but it’s difficult to meet production goals, coworkers and supervisors are nice though.

Cons

If you’re a contractor, good luck. Aston Carter/Aerotek doesn’t care about you, you’re just a number to fill their hiring quota. You’re also severely underpaid at only $13/hour and have 0 negotiation power, even though “lower level” positions directly through NFCU are paid $16+

Navy Federal Credit Union Response

Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Viewing 139 - 141 of 3,181 Reviews

Jobs at Navy Federal Credit Union

Member Service Representative (Full-Time) - Henderson

Member Service Representative (Full-Time) - Albany/MCLB Albany

Member Service Representative (Full-Time) - Fountain

Member Service Representative (Full-Time) - Cameron

Member Service Representative (Full-Time) - Skibo Rd - Fayetteville

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A great place to work once you accept the imperfections

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