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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,176 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Nov 12, 2014
Recommend
CEO approval
Business Outlook

Pros

The company support employees with adequate benefits, bonus program and training. Although training is limited to the role of the employee.

Cons

The upper management lacks humility and are almost elevated to a god like status. They enforce rules at a high level without bothering to see how it affects people at lower levels of Management. Exceptions are made all over the company, it all depends on affiliation to upper management. Morale is low and people are unhappy. There is plenty of wasteful and overlapping projects. The company is rapidly hiring full time and contractors, expanding departments. This has contributed to employees and contractors who are either busy or have no work. The upper management has eliminated flexibility to employees. For occasional family related problems e.g child or spouse sick or no school, employees are forced to use vacation and sick leave for family related issues but are disallowed from working remotely. The problem further gets magnified when employees who are forced to come in spend the entire week dialing in to virtual meetings when they could have done the same from home.

2.0
Sep 26, 2014
Recommend
CEO approval
Business Outlook

Pros

The headquarters is well equipped with a decent Health club, cafeteria,massage program, walk path around the campus. Employees reap the benefits of good health. The CEO also promotes good health and awareness via the CEO's challenge. At a high level everything is peachy. Employee benefits are as good but not better than similar companies out there. Health care, 401k Match etc. They have extensive training and career support for various areas of the business. Employees are truly what makes the company while Management takes the credit.

Cons

Work life balance is a promise not followed by upper management. They are constantly nickel and diming employee's time almost negating any morale people might have, created with the perceived wonderful benefits provided by the company. People with families or temporary medical issues are forced to follow norm imposed by Managers. There is lot of favoritism here, only managers and their family members "connected" are on the gravy train with upper management even if they lack people skills. Morale is seriously low. Bad managers are rewarded, they constantly hire managers who are clock watchers and finger pointers...under the guise of work optimization and performance. Especially when nothing is really broken. Career opportunities, there is remote potential to move between departments unless you "know" someone, internal postings are a sham, as candidates have already been selected. Good luck obtaining reference from a manager you cannot work with....you are out of luck!

2.0
Aug 1, 2025

Slowly devolved into horrible workplace.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Hybrid work model. Pay was okay.

Cons

Horrid micromanaging. Favoritism. If they need to cutback they will go back even 12 months to find the most minor infraction to fire you, especially if you are a higher paid tenured employee. They just did this to dozens of 10+ year employees. Constant fear of firing. Inundated with mountains on nonsensical emails you have to swim through to find actual important ones. Act like you are family until they need to cut back then you are nothing. HR department is a joke. Was great for the first few years then slowly began to become a daily nightmare. Ever since Cutler Dawson left Mary McDuffie and then Dietrich Kuhlmann could care less about family like Mr. Dawson did. NFCU died the day he left. Steer clear unless you want to work in fear. Supervisors seem like they were being held at gunpoint with few exceptions. There would be regular town hall meetings but any questions about important issues like pay or cost of living issues or constantly changing the promised hybrid work model that would never change are blatantly and remorseless skipped over. Usually a day or two later there would be a mass email essentially saying, “We understand the concern for not getting a cost of living increase. We don’t plan on doing anything about it.” That’s pretty close to verbatim. Seriously I can’t express enough not to go work here.

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Navy Federal Credit Union Response
10mo
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
Viewing 16 - 18 of 3,176 Reviews

Glassdoor has 3,526 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.