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Navy Federal Credit Union

Engaged Employer

Navy Federal Credit Union reviews

3.6

62% would recommend to a friend

(3,176 total reviews)
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Dietrich Kuhlmann

62% approve of CEO

60% positive business outlook

Navy Federal Credit Union has an employee rating of 3.6 out of 5 stars, based on 3,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Navy Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
1.0
May 29, 2019

DO NOT WORK HERE.

Recommend
CEO approval
Business Outlook

Pros

Benefits, cafeteria, gym. That is literally ALL.

Cons

The Equity Loan department has THE absolute WORST management. They do not care about their employees, the pay here is not as great as everyone makes it out to be, management only cares about their numbers that's all! No work/life care in the world. They don't care how much work load you have, if your numbers aren't right then they don't like you. Management shows favorites and the only way you will move up here is if you know someone that likes you or you're attractive. Point blank period. I have never seen so much favoritism in my life. I'm not sure about other departments, but this department is SO unprofessional and unorganized it's ridiculous. They do not care about your growth or development, either! Every day you come into work it feels like you're going to throw up you're so stressed. They do NOT care!!! I have had multiple individuals seek my guidance to get through. They don't want to hire more people because they are GREEDY and think we can handle this large caseload. They won't make our number goals reasonable because they don't want you to get a PIP payout because they are again... GREEDY!!! When I first worked here I thought it was great but now I see through their crookedness! Do yourself a favor and take a position somewhere else! I'm not sure about other department's but STAY OUT OF EQUITY you will seriously regret it!!

5.0
Jul 18, 2018

Awesome place to start your career

Recommend
CEO approval
Business Outlook

Pros

Job security Nice cafe Nice perks Nice bonus structure Nice benefits

Cons

Nothing to complain about that would be unique to nfcu

1.0
Jan 2, 2015

WORST JOB EVER!!

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits. That's it.

Cons

I don't know who these people are who are leaving reviews that Navy Federal is so awesome. They have to be getting paid to leave reviews like that. I do not know anyone who likes it there. It is absolutely the worst working environment that I have ever experienced. I have worked retail, convenience store, etc., and this is by far the worst job I have ever had. You are chained to the phone. Period. You can't go to the bathroom when you need to and you do not get to talk to coworkers. Don't expect a day off for a family funeral, your Dad's open hear surgery, your wedding day, whatever. It's not gonna happen. If you need a question answered, do you walk over to your supervisor's desk and ask?? Absolutely not. You send an IM and keep your butt on the phone. And good luck getting a straight answer. If you ask 3 supervisors the same question, you will get 3 different answers - try doing your job with that kind of information - yes? no? sometimes?. What are you supposed to tell the member who is on hold and waiting for an answer? You are monitored down to the second in everything you do. Yet people in other departments are apparently allowed to let mistakes in the phone list and on alert info go uncorrected for over a year. There are training bytes that you are required to do, but you are not given any time to do them. We are told to do them on our breaks. They have implemented a new program designed to inform the members about NF products and services. Be prepared to sound like you are in an infomercial: "Would you have a moment for me to . . . " "Does that sound like something that could be of benefit to you?" It's cheesy and degrading.

Viewing 13 - 15 of 3,176 Reviews

Glassdoor has 3,526 Navy Federal Credit Union reviews submitted anonymously by Navy Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Navy Federal Credit Union is right for you.