Client business and project needs have been shifting significantly over the last few years, and there are large talent deficits (and shortages, due to significant turnover) in meeting the needs of engagements the company is trying to win.
This results in substantial challenges meeting technical quality, delivery commitments, and providing a customer experience that exceeds customer expectations - and also puts a tremendous amount of pressure on project leads to "fake it 'til you make it".
Scrambles for team members with the right skill sets are a ongoing battle; consistency of project teams is sporadic due to constant shuffling to meet new project needs; and a PMO team that has historically been driven to hyper focus on profitability (don't get me wrong, profit is good) without balance on quality, long term relationships, and consultative customer service. Previous reviewers' comments about a "downward spiral" may seem overly dramatic, but current conditions and symptoms cannot be overlooked.
In addition to the above, this year marked several staff reductions with a number of solid, long term contributors being let go from the organization. These weren't toxic people or folks who wouldn't "get on board or get off the train", as some have alluded to in previous feedback. Most were very passionate about seeing the company succeed and were simply in the expedient target group for cost saving measures. While no company can provide complete loyalty, the figurative pat on the back for a good job one day may be a tap on the should to "stop by for a quick conversation" the next.
The organization is lead by a relatively small group, who operate at a good distance even from their Director level reports. They have done very little to recognize, engage and cultivate leaders within the organization which is, I think, very reflective of the current situation of the company. A few external hires of late appear to be breathing some fresh life into the organization, but there is still a lot of cleanup work to do. Unfortunately a lot of talented and good people have been lost along the way.