Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,233 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 74% of employees would recommend working at Nespresso to a friend and 49% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

74% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (151) , Sales Associate (76) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Good benefits and perks every month" ((in 189 reviews)); "Great benefits and free coffee on the job" ((in 123 reviews)); "Pay is good and is widely flexible" ((in 118 reviews)); "Good salaries and bonuses." ((in 73 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 72 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 160 reviews)); "Work work work No work life balance!" ((in 45 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 37 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

New York , San Francisco , Long Island City , Miami , San Diego , Chicago , Costa Mesa , Skokie , Dallas , Los Angeles , Boston , Atlanta , Arlington , Austin , Orlando , Denver , Bethesda , Boca Raton , Miami Beach , Scottsdale , Beverly Hills , Newport Beach , Sherman Oaks , La Jolla , Santa Clara , Bellevue , Tampa , Aventura , Paramus , Southampton

Nespresso reviews

3.8

74% would recommend to a friend

(1,877 total reviews)

Alfonso Gonzalez Loeschen

68% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,877 reviews)

Ratings by demographic groups

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Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

2K reviews

3.0

Jan 24, 2023

Big Store Closures- No Warning

Senior boutique specialist

Recommend

CEO approval

Business Outlook

Pros

Great job, pay, and benefits for the line of work.

Cons

Nespresso decided to close 9 Boutiques this year with no warning. Disappointed with the way they handled it.

Nespresso Response

3y

Dear Former Boutique Specialist, First, I want to thank you for your four plus years of service with Nespresso USA. We value the contribution each employee makes to the overall culture at Nespresso and made a large effort to retain employees impacted by these store closures in any way we could. Nespresso evaluates shopping trends regularly to determine how we can deliver superior customer service and a high-quality coffee experience. Following our latest evaluation, we decided to close nine Nespresso Boutiques. This decision was part of our long-term business strategy and reflects evolving consumer trends, which are not unique to Nespresso. Making a strategic change like this is never easy, and it was not taken lightly, especially given the direct impact on employees. I am glad to read you found Nespresso to be a “great job.” We take pride in our Total Rewards package, including compensation and benefits, which is reviewed regularly and benchmarked with industry standards. Should the right opportunity arise, and you are interested in applying for the role, we would be happy to welcome you back to Nespresso . Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jan 23, 2023

Loving it

Call center customer service representative

Recommend

CEO approval

Business Outlook

Pros

so many pros to work for such great company, benefits are endless.

Cons

do not see any cons

Nespresso Response

3y

Dear Current Customer Service Representative, First, I’m happy to read you are “loving it” at Nespresso. I believe our people, yourself included, are what make us “such a great company”. In addition to great people, we are proud to offer our employees competitive compensation and benefits, with excellent perks like free coffee and machines. Please don’t hesitate to reach out to me should you have any feedback on how we can improve in the future. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

5.0

Jan 21, 2023

Excellent company and benefits

Operations and logistics manager

Recommend

CEO approval

Business Outlook

Pros

Great company with great benefits. Organization cares for its people. Lots of opportunities to grow and develop.

Cons

No downside that I can think of

Nespresso Response

3y

Dear Current Operations and Logistics Manager, I am so glad to read you found Nespresso to be an “excellent company.” I firmly believe our people are what make us great. We take pride in our Total Rewards package, including compensation and benefits which is reviewed regularly and benchmarked with industry standards. It also includes excellent perks, like free coffee as you mention. In terms of advancement and growth, we strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility either at our US Corporate Headquarters in NYC or throughout the Nestlé USA organization. Please don’t hesitate to reach out if you ever have ideas on ways in which we can improve on this or any other topics. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

Viewing 310 - 312 of 1,877 Reviews

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Big Store Closures- No Warning

Loving it

Excellent company and benefits

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