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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,871 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Mar 12, 2018

      Oh my!

      Territory sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nespresso is a great product, the coffee is peculiar and good, and the machines as well. The people being managed (micro-) only want to make a living and support their families, they have a good heart

      Cons

      -Park Ave is full of no good employees, the Marketing Department is a total waste - Long Island City of full of micro-managers, the same ones who are macro-managed by family-clicks... How is it possible that family members "run" that location as if it was a family business? -Toxic environment that is not conducive to lateral career growth -It is a matter of time before Nespresso USA becomes obsolete

      avatar
      Nespresso Response
      8y
      Hello - Thank you for your review. I appreciate you taking the time to provide your feedback. I’m glad to read that you enjoy our product and AAA coffee. We are truly first among others! I have reviewed your cons and it is a specific concern you speak poorly of our dedicated employees. We have over 150 hard-working and knowledgeable employees based in our New York office, if you would like to share concrete facts, I am happy to listen to all of them. To touch on a few of your other points, and specifically regarding the Marketing department, while I respect your personal opinion, let me reassure you on the fact that our brand has been delivering a permanent and consistent strong growth over the last 3 years. I personally stand firm that our Marketing team has not been a ‘total waste’, as you say, but quite the contrary. The team has continually delivered a great and worthwhile added value to the Nespresso brand. Again, thank you for sharing your opinions, if you would like to speak in detail, with factual evidence, please contact me directly, or if you prefer, please contact our confidential employee help-line at 888-424-2409. Best to you, Guillaume Le Cunff
      1.0
      Jun 13, 2016

      No leadership

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The coffee is very tasty. The location is a block away from Grand Central Station, so it is a commuter's dream.

      Cons

      I am sad to say that there is a lack of leadership at Nespresso US. Senior management (Mancom) has little respect for the organization. At the very highest levels, there is an entitled, pompous approach to interacting with people across the organization. Processes are confusing, cross functional cooperation is non-existent, and there is no shortage of people who enjoy causing others to fail miserably. Working in an accusatory environment gets old. Stay away from this disaster. I was shocked that this is a Nestle company.

      avatar
      Nespresso Response
      9y
      Hello – Thank you for your input. I hear your point of view, but obviously totally disagree with it and I will explain why. Over the past 18 months, I have travelled with my Mancom team to multiple locations across the U.S. visiting our Boutiques, Trade and business partners. I have shaken many hands at different levels of the organization with the same respect. Based on a recent internal survey conducted by an external provider, results show that employees were positive about our communication channels (above 80%). Additionally, when employees are asked about ‘coffee chats’ that you mention, over 75% approve and ask even for more… As a leader, these sessions allow me not only to be transparent, but also inspire and motivate employees. I appreciate the fact that our company culture did not meet your expectations. I wish you all the best to find a position in an environment that will fit better with your profile and needs. Should you like to provide more specific information regarding your experience, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your comments, Guillaume Le Cunff President @ Nespresso USA
      3.0
      May 3, 2016

      Nestle is a great company, but Nespresso is losing its charm

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Nestle benefits -Work shifts -Stores are closed most major holidays

      Cons

      -Too much hiring of friends/family of corporate employees -Management is not on top of ordering product in stores -More focused on numbers(quantity not quality)

      avatar
      Nespresso Response
      9y
      Hello - Thank you expressing the pros of our flexible work arrangements and benefits. I am sorry to hear about your other experiences. We do count on our leaders to recommend to us former colleagues who they have seen perform well in other companies. We want leaders with coffee experience and sometimes would like to bring leaders from other business sectors who we can teach about our top quality coffee. This cross-pollinating brings ideas from the outside and enriches our company. Of course, we have guidelines in place to ensure all employees at all levels throughout the organization abide by our Code of Business Conduct, and our Leaders continue to role model this behavior. With respect to growth opportunities, we are committed to developing our employees using several leadership and management programs including our new Journey to the Heart of the Capsule initiatives. We encourage all of our qualified employees to apply! If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
      Viewing 19 - 21 of 1,871 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,220 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.