Is Nespresso a good company to work for?

Nespresso has an overall rating of 3.8 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 73% of employees would recommend working at Nespresso to a friend and 50% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Customer Service Representative , Sales Associate and Boutique Manager .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 122 reviews)); "Pay is good and is widely flexible" ((in 113 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 73 reviews)); "Great Team and Product" ((in 68 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 160 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "Work work work No work life balance!" ((in 41 reviews)); "The managers don't care if you die at your desk." ((in 41 reviews)); "Upper management and corporate expectations are absurd." ((in 23 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What Nespresso locations have received the highest employee ratings?

Orlando , Dallas , Chicago , Miami , Atlanta

Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Apr 8, 2016

Nespresso is horrible

Coffee specialist

Recommend

CEO approval

Business Outlook

Pros

Favoritism and nepotism. If you are dating the brother or sibling of the managers you can get any position you want in back office. The only good reviews here are fake reviews posted by the managers who are doing damage control

Cons

The company has been sued so many times. They pay their employees hush money the machines break and instead of doing a mandatory recall they lie to their customers and act as if they did not know their coffee machines cause fires

Nespresso Response

9y

Hello – I’m disappointed your view on your experience is what you describe. I want to tell you that my leadership team and I are committed to do the right things relative to the topics you raise. We uphold and practice fairness and equity, are pleased with the open and transparent dialogue we have in our company, and with Glassdoor as one of these vehicles, and work hard to provide exceptional product quality, service, and safety. We would like the opportunity to understand your concerns and improve your experience. I Invite you to share your feedback with specific examples by either contacting our confidential employee help-line at 888-424-2409 or speaking with me directly. We want the opportunity to make your future at Nespresso much more positive. Thank you for expressing your views. Guillaume Le Cunff President @ Nespresso USA

1.0

Mar 18, 2016

National Account Manager

National account manager

Recommend

CEO approval

Business Outlook

Pros

great perks, such as company car, free lunch, transit card etc.

Cons

bad communication between departments. Bad choices in who they hire for upper management and how they let them rule the whole team.

Nespresso Response

10y

Hello – Thank you for your comments. I appreciate your positive comments regarding our benefits. At Nespresso USA, we are constantly changing given our growth, and this includes our employees who need to change with us. Also, I’m encouraging diversity in our teams which includes bringing some employees from the outside. We will continue to do this. Should you like to provide more specific information about your situation, please call our confidential employee help-line at 888-424-2409. We would be happy to follow up on your specific concerns. Thank you for your feedback and best of luck to you. Guillaume Le Cunff President @ Nespresso USA

1.0

Jan 26, 2015

great parent Company, lousy division

Regional account manager

Recommend

CEO approval

Business Outlook

Pros

401K Pension Company Car Flexibility Fun product to sell, great coffee and technology fast pace job with different clients everday

Cons

Commission structure constantly changes European employees are treated better than Americans Salary not consistent across the US Management uses threatening tactics to achieve goals Consistently out of product and poor customer service

Viewing 22 - 24 of 1,871 Reviews

Jobs at Nespresso

Retail Stock Associate, Part-time

Retail Sales Associate

Retail Sales Associate

Retail Stock Associate, Part-time

Product Marketing Manager (Hybrid)

Nespresso

Nespresso reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nespresso is horrible

National Account Manager

great parent Company, lousy division

Jobs at Nespresso

Nespresso reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Nespresso reviews FAQs

Jobs at Nespresso