Netrix Global reviews

3.3

48% would recommend to a friend

(32 total reviews)

Dean Gels

57% approve of CEO

42% positive business outlook

Reviews by job title

32 reviews

Reviews about "Compensation"

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4.0
Jul 7, 2023
Recommend
CEO approval
Business Outlook

Pros

-They leave you alone, very little micromanagement (this is truly rare and a godsend) -The interview process was wonderful and didn't make me feel like I was being pitched an MLM scam (this is also quite typical in IT, and anyone that lives on the eastern side of PA and has been headhunted by Shock IT or many of the other local MSP's knows my pain) -Insurance and benefits are decent, if a little pricey -Quite a lot of leeway given on personal days so far -For the most part, treat you like a human being that has some knowledge a lot of people don't have, but probably should -seriously, my first job with an MSP, they were hiring anyone they could convince to work for minimum wage off the street, my second MSP job I found out too late that they were a church/cult that happened to run an MSP, the ones that I interviewed with last year made me feel like what I imagine a woman at a bar near a pickup artist convention must feel like aka thoroughly violated...if you're going to work for an MSP, this is the one.

Cons

-weird pay structure: They pay bi-monthly (15th and 31st) instead of the way everyone else does, which leads to late fees on rent and needing to do an unnecessary amount of budgeting. There's seriously no need to pay an employee making any less than 200k in anything but Weekly or Bi-Weekly increments. I refuse to listen to any sort of arguments against my logic. -They have a points based recognition system for going above and beyond, instead of cash-based performance bonuses. These points can then be redeemed for gift cards. The scaling for the points is awful, 100 points doesn't even get you a $25 gift card in anything. If you like what I'm doing for the client, then just give me money, points are for Redditors, cash can be redeemed for goods and services. -Training opportunities could be significantly better. While the portal they offer is nice, the stuff a Desktop Support/IT generalist probably needs is all prohibitively paywalled, so it would be nice if instead of merely being compensated for training we do on our own time, that we are offered training options for all the CompTIA/Cisco/Microsoft we need to develop and ways to not have to pay for vouchers.

2.0
Feb 26, 2023

Slow Decay Over Time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I know it might sound like an exaggeration, but there's not a lot of good aspects of the company. There are a handful of departments in the company which are shielded from the rest of the company where you can have a very successful career here.

Cons

Netrix behaves similarly to sizeable multi-billion dollar enterprises, which seems by design. They have the slogan (#One$COMANYNAME) and claim to be customer evangelists. They have monthly town halls that boast profitability and contain corporate speak with some brief glimpses of the current company direction. They pushed people back to the office, can't give sizable raises, are not always transparent, etc. It's the standard fare of a large company with the usual justifications you'd find in a large company. At least in large companies, you're attached to a big name and have access to a wide range of resources. The catch: Netrix isn't a large company like Comcast, Microsoft, or Amazon. It's a small company that was initially (and is at its core) an IT company. The recent acquisitions are an attempt to break into other industries in which it was previously dabbling in. Its parent company bought around six companies to acquire more talent and resources. Acquisitions are always rough (nonetheless six); however, most of the appointed vice presidents do not understand the industries of the acquired companies and aren't well seasoned to provide leadership, which is crucial in a situation like this. So there's a lot of disorganization, lack of direction, and lack of (genuine) employee empathy. To succeed at Netrix, you'll have to have leadership or be the person below the vice presidents who can provide leadership and direction to them. Many employees saw the writing on the wall, and entire departments and prior company owners left. It's quite unfortunate as I don't think it had to turn out this way. I don't like writing such a negative review, but I did try to make this as positive as possible. I learned a lot about the corporate world through my time here, which I'm thankful for. I met a lot of great people too. I wish Netrix the best of luck, and thank you for the opportunity.

3.0
Jan 8, 2023

High Call Volume

Recommend
CEO approval
Business Outlook

Pros

Everyone was friendly for the most part. Work from home. Good pay.

Cons

High call volume, had a feeling of being disposable.

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Netrix Global Response
3y
Thank you for your feedback. We're glad you had a positive experience at Netrix Global. We also appreciate your thoughts on what needs improvement. As we've brought together 6 companies to form #OneNetrix, our leadership team is dedicated to ensuring a fun and productive employee experience as fundamental component of success We continuously strive to improve and would welcome your ideas and suggestions.
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