New Balance reviews

4.0

73% would recommend to a friend

(1,239 total reviews)

Joe Preston

86% approve of CEO

63% positive business outlook

New Balance has an employee rating of 4.0 out of 5 stars, based on 1,239 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Balance employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

1K reviews
2.0
Mar 6, 2025

Culture Going Downhill

Recommend
CEO approval
Business Outlook

Pros

Product is cool and benefits are good. People who have been at the company for a while are incredibly smart, and some associates are like family. Hybrid office schedule 3 days in office (for now).

Cons

New Balance no longer has the incredible culture of valuing employees and their contributions as they did before. New directors and management as of the last year have come in to the marketing department and completely blown up the organization, demoting seasoned, experienced managers with the company for years in hopes they resign in spite, just to be replaced by new, green managers with half the experience. The company has completely changed its' culture, putting growth and profits over employees who have been at the company long before NB saw this explosive growth. Associates are promoted based on who they know and rub shoulders with, while others working hard with their heads down are overlooked for opportunities. The in office culture is toxic, with associates gossiping about others across the way from their desks and discussing NSFW topics way above conversational speaking volume. It's all about who you know and who you kiss up to rather than how hard you actually work. Associate concerns are ignored and dismissed, assuming that we exist solely to work at New Balance and no function outside of what benefits the company. Exceptions are given to some associates to be flexible and work remotely, while others newly in need of flexibility due to disability status are not provided reasonable accommodations. An attempt to drive home wonderful in office culture where 90% of the time meetings are remote results in seasoned employees with personal needs to be pushed out of the company regardless of NB seniority and irrespective of hardships faced in their personal lives. HR and the company have no interest in supporting, or even speaking to, employees who require accommodations due to serious circumstances. The culture that once existed before where associates were encouraged to speak their minds and share feedback is no longer; instead, your request from HR is returned with passive-aggressive comments, eye rolling, interruption when speaking, and minimizing of significant personal circumstances all to avoid making reasonable exceptions.

3.0
Jan 27, 2025

Changing Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Competitive Salaries, Great People

Cons

Double Talking, Talks the Talk but doesnt Walk the Walk. Shifting attitudes towards associates, shift of values off associates to influencers, ambassadors, and reaching lofty financial gains

2.0
Dec 3, 2023

Anonymous Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits were exceptional. Health benefits were great, $1000 lifestyle budget that applied to a number of different items. Met some great people.

Cons

Awful management, HR is useless (to be expected, that’s everywhere), work life balance isn’t great (but I think a lot of that depends on what team you’re on). Low pay, overworked with no growth titles.

Viewing 31 - 33 of 1,239 Reviews

Glassdoor has 1,484 New Balance reviews submitted anonymously by New Balance employees. Read employee reviews and ratings on Glassdoor to decide if New Balance is right for you.