New Home Star reviews

They are working on improving their health benefits, but they currently cost a lot for the coverage provided

1.) Culture is performative, not lived. The company presents an image of care, empowerment, and unity—but behind the scenes, silence is safer than honesty. If you need an advocate, you won’t find one. Harassment is tolerated when it comes from a favorite. 2.) Feedback is not welcome unless it flatters. Constructive ideas—even when shared professionally—can mark you as a “problem.” I repeatedly asked for the company website to be updated. It still says things like “Located just 4 miles from downtown Springboro” (it’s 1.4), or references to “the Gardens at Historic Springboro Mansion” (that’s a private home). It lists homes as “up to 2,800 square feet,” when the largest is over 3,700. These inaccuracies caused buyer distrust and lost sales. I spoke up, and I was mocked for my body—then fired. 3.) Leadership no longer promotes from within. The culture shifted from the “NHS Way of Leading” to something more traditional, impersonal, and driven by metrics over people—wrapped in a forced smile. 4.) Work-life balance is unsustainable. Events may be called “optional,” but if you miss them, it’s noticed. Even your one day off isn’t truly yours if you want to be seen as a team player. This is especially hard on those with families. 5.) The tools are great—but useless without traffic. You’re expected to bring in leads with a $300 co-op marketing budget split between two people—and often that budget isn’t even approved for its intended use. So you end up spending your own money, waiting on changes leadership refuses to make. 6.) Burnout is common. Instead of addressing root causes, leadership stays focused on optics and performance theater. There’s little acknowledgment of the human cost. 7.) Accountability is inconsistent. Some employees get write-ups and still get promoted. Others are given inaccurate data, denied time to respond, and terminated before the review period ends. Leadership missteps are rarely addressed. 8.) You will feel disposable. Even high performers are let go if they no longer fit the narrative. I had a 16–20% conversion rate, zero cancels in two years, and I was terminated after pointing out what was stalling traffic. Culture, right?