New Relic reviews

3.5

62% would recommend to a friend

(1,468 total reviews)
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Ashan Willy

65% approve of CEO

53% positive business outlook

New Relic has an employee rating of 3.5 out of 5 stars, based on 1,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Relic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Sep 21, 2020

chaotic, sometimes rewarding

Recommend
CEO approval
Business Outlook

Pros

Interesting problems to solve. Opportunity to work at considerable scale. Reasonable flexibility and autonomy for developers. Good people, trying to make a difference.

Cons

Dev-ops that can become almost 100% ops at times. Nearly constant management churn. On-call rotations can be rough. Lack of architecture, technical oversight and coordination impairs organizational efficiency. Little emphasis on software quality.

2.0
Aug 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Overall, the company is awesome and great to be in, especially during my tenure as that was the time the exponential growth was happening. Both the physical and technology infrastructure was scaling and too many new high technology applications were being introduced and rolled out enterprise-wide. Adding that a number of global sites were being established and rolled out as well. A truly a great time to be in!

Cons

The issue boils down to just like every company, your department's leadership - director or manager/s. How well versed they are in terms of managing people is the make or break factor in this company, unfortunately. Finance, for example, is a very good thing to look at. It's leadership from the top down to the immediate supervisor are so well aligned and provides the opportunity to those loyal and hardworking employees. I know as I've seen it, some employees who came after me from that dept, got promoted twice within a 6-months period while I, who's breaking my back doing hard work ever since is not even being noticed. Even ridiculed and bad mouthed (at one time) by my own leadership. In my department, it was Batman and Robin, who dominates it. They managed our team as if we're pawns on a chess board. If you make a mistake or do not agree with their decision as it doesn't really make sense and ends up grossly expensive, they will pummel you down to the point that you will feel worthless and unwanted. These two are so good in working together that they can and will do everything to make whatever they want to happen since as I heard Batman in one occasion - "Oh I can do that, I own this dept!" I've seen it happened to another hardworking very talented employee. Since he doesnt concur to their decision of rolling out a project where it will cost the company short of some $$$ to almost 7 digits of spend for a ridiculous project on top of an undergoing project that Batman decided to shut down simply because he didnt liked the employee! Even bad mouthed this good and hardworking employee to the top leaderships and eventually fired the person! So yeah, the company is awesome but it all depends on your department's leadership. Oh and btw, these two are so good working in tandem to hide their BS that they even promoted a lazy employee who cant even pick up his own. Leaving his team lead doing all the leg work! They did this just to show to the management they promote within, unfortunately, someone who is deserving from their eyes but in reality this person is not!

5.0
Apr 18, 2016

Account Executive

Recommend
CEO approval
Business Outlook

Pros

- Very good accelerators once you get to 100% of your quota. - Management general cares and makes adjustments that are favorable to Sales Reps. Ex. Make favorable changes to comp plans when certain aspects turned out to be unrealistic. In recent Q4 they simple paid out higher percentage on certain amount of comp plan. - Some easy deals: customers and prospects love New Relic. With that come some very easy deals, and sometimes the hard deals are merely about helping to build a case internally to get the budget approved. Rarely do you lose to the competition and that tends to only be when some old curmudgeon within that company is afraid of SaaS. - Ability to sell multiple products. - Comp plan is complicated but once you understand it there is fairly easy way to either make up for lack of quota achievement by structuring deals a certain way or make a lot more than OTE - SE team is top notch, they do an excellent job helping with a highly technical sale - Tool heavy: most likely you will not be wishing you had more sales tools but instead not be using all NR offers

Cons

- The market for New Relic is not easy to prospect into, good news is management gets that and you have some SDR backup, as well as more effort by marketing to bring in more in bound leads - Back-loaded nature of part of comp plan makes it so you make most of your commissions in the last month of the quarter. - No presidents club. You get a trophy for hitting 100% of your annual plan. Most of these trophies end up in the trash or on the really insecure sales peoples desks. But if you hit 100%+ you will make enough to pay for a very nice vacation anyway :)

Viewing 52 - 54 of 1,468 Reviews

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