New Relic reviews

3.5

62% would recommend to a friend

(1,468 total reviews)
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Ashan Willy

65% approve of CEO

53% positive business outlook

New Relic has an employee rating of 3.5 out of 5 stars, based on 1,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Relic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
1.0
May 26, 2015

Customer Success Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Focus on sales and product

Cons

No focus on customer success. Nepotism from the top down. Either you were at Wiley/CA or you weren't.

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New Relic Response
11y
We hire great people. This fact, the quality of Relics, is fundamental to our success (we are one of the fastest growing SaaS companies around). We would not, will not, tolerate mindless biases that get in the way of bringing on board those great people. Nepotism is just such a mindless bias. Some facts: Our founder and CEO was the founder of Wily in 1998. When Lew went on to found New Relic in 2008, he hired some people he had worked with at Wily. No surprise there. Since that time, we have grown to more than 650 global employees. Outside of that handful of hires from the early years, we have *no* Wily exiles in our middle or senior management. None. Furthermore, fewer than 4% of our employees have any Wily experience in their background. Hardly what you would expect if it was a favored source! With our relatively new and growing Customer Success team in San Francisco, exactly none of them are ex-Wily – with the single exception of the Customer Success executive, who was one of those very early hires I mentioned. While we certainly have faults, nepotism is not among them. We place far too much value on the quality of our people -- and the incredible value that comes from a rich diversity of perspectives -- to tolerate such a thing. All that notwithstanding, it is clear that your experience with us left you quite unhappy. If you are willing, I would be honored to speak with you about what you observed and felt. We can, and I can, always learn to be better. Regards, Steve (Mac) McElfresh VP People
2.0
Nov 1, 2022

It was the best of times, it was the worst of times

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and generous holiday allowance Self development courses and allowance There are some talented people working there, which are genuinely lovely

Cons

1. Micromanagement from the very top down, which stifles growth and diversity. If you are a talented person, you will hate it here as you will be told what to do and what you are told to do, often goes against good industry practices. You will hate it at first, then start to lose self respect as you have to conform. However, if you want an easy life, good benefits, just say yes to leadership and you will do well here. 2. Lack of excellence and process in many departments - things are disorganized, changing quickly and on a whim of an SVP or a GVP and leadership changes quickly. With each change, layoffs and restructures are common, so it is hard to progress in career. 3. Just like everything else, firings and promotions are done quickly, without much consideration and without due process. If a manager doesn't like you or a new leadership figure doesn't think you are good enough in a role, you will be replaced overnight. There are some talented people stuck in lower positions, while others, who don't contribute anything of value, get promoted. Delivering excellence is often not appreciated, let alone rewarded. As a result, there is a lot of turnover. With that, knowledge of the product is also lost. Management will blame that on people and not bad management. 4. Leadership lacks vision and follows old and stale practices - such as shipping substandard changes to product, without considering input from customers and then changing things again when big customers complain. Speed over quality every time. 5. Obsessed with competitors instead of coming up with long term strategies to understand the landscape and all the customer types, in order to be better than competitors.

1.0
Aug 21, 2017

Thank You for Ruining a Good Thing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Thank you New Relic for gorgeous views of the Bay Bridge and the sweet barista.

Cons

Thank you new marketing leadership for modeling exactly what should be avoided. For turning what used to be good times as a team to a miserable time in the office. For ripping out the essence of New Relic's data nerd and turning it into...baseball. For proposing far-fetched goals when strategies are never coherent. For hardly being present and therefore never truly connecting with the department. For going over pointless survey results and hardly being accountable. For making us fill out team VGMOM's but denying all career development opportunities I had. For putting heavy investments in a major sports partnership and globally expanding the user conference but having little regard for team advocacy. And lastly, for defining what insincere leadership looks like. Consider this a workplace survey response.

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