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      New Relic

      Engaged Employer

      New Relic reviews

      3.5

      62% would recommend to a friend

      (1,468 total reviews)
      avatar

      Ashan Willy

      65% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      New Relic has an employee rating of 3.5 out of 5 stars, based on 1,468 company reviews on Glassdoor which indicates that most employees have a good working experience there. The New Relic employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      1K reviews
      3.0
      Jun 8, 2015

      Inexplicable support management, compared to rest of NR

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Moved to Portland to take this job, and I do not regret it. Challenging and rewarding work, smarter than average peers, and a great office location. Genuinely love my Mondays. Engineering managers are respected for their abilities, are generally great leaders and come across as peers. C-level/ VP-level management has a great understanding of the SaaS market, and make great decisions. Lots of trust in those folks.

      Cons

      The support management is inept. Micromanagement is the name of the game. Management scorns feedback. Top-down zealotry exists to keep anyone from moving into an engineering position. This squashes any idea of career advancement within the company. Many talented support staff have left for development roles outside of New Relic. Why not keep them with us? Support has lost some of the most talented people at New Relic not just in support. Due to festering/ignored low morale and lack of day to day leadership. Engineering and support used to work hand in hand. Support is now physically isolated from from the developers, as they moved them 23 floors down. As well as through a support management mandated decrease in support/engineering communication.

      avatar
      New Relic Response
      11y
      Thank you for your feedback! Many of us share your enthusiasm for our company, leadership and engineering group (93% affirming NR as a Great Place to Work in the recent Fortune Mag. survey!). Your view of the Support organization as a barrier to growth, however, appears to be more of an outlier. We are committed to making it possible for Relics to grow, advance, and thrive working at New Relic. And we have had more than a little success with that. Some of the reasons your comments surprise me: * Voluntary turnover in the Support group is lower than the company average. * Even better, an exceptional 98% of Support would recommend - or highly recommend - the company as a great place to work (from our March pulse survey, with a majority of Support responding). * In the last 12 months, seven Support Relics moved into other groups, all but one into developer roles in Engineering. Said differently, 10% of the group made such moves. (This is, btw, more than double the number of Relics who left Support for developer jobs outside NR!) * Many more Relics in Support were recognized for their professional and technical growth during this period. Your other point, proximity in the office, will continue to be challenging. We outgrew our Portland office space and needed to separate some groups. The cost of success. This has made the task of keeping Support and Engineering aligned is more important than ever. Despite the 23 floors of separation, Support engineers are present every day for stand-up meetings with our Agent engineering teams. Most days, there are one or more paired programming or debugging teams, with engineers from both groups working together. This connectivity is essential to the vitality of our products, and to the intellectual health of the company. We are proud of this Support group that provides 24/7 global support for hundreds of thousands of New Relic users – and does so with grace, gumption, and great technical insight. I don't doubt that your own experience is less positive that some of what I outlined above. I would strongly encourage you to talk with Julie (PeopleOps in PDX,), the next level up in your own management, or me so we can better understand and address your concerns. We need Relics like you to voice your ideas to keep us working effectively as a team. I hope you take up my offer. Regards, Steve McElfresh VP, People
      5.0
      Jun 4, 2015

      Outstanding company that values engineers

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been working at New Relic since November of 2014, and from the moment I walked through the door, this company has set the bar for just how good an engineering job can be. Engineers at New Relic get to work on interesting projects with an amazing team of smart, creative people. I consistently feel challenged to push my boundaries as an engineer, but I also feel that my current contributions are valued. My manager takes an active interest in knowing what interests me, and does everything possible to design tasks that will take my career in the direction I want it to go. The interview process was thorough and challenging, but not overwhelming. I felt that everyone I met during my full-day round was interested in getting to know me, and eager to talk about their work. Everyone on the team seemed engaged and excited, and that first impression has proven to be accurate as I've spent more time here. Frankly, it's an easy product to get excited about, and it feels great to know that my work is making life easier for developers everywhere who use our tools.

      Cons

      There is occasionally tension between process and progress, as you would expect to find at any growing company. Not a con, so much as a fact of life. In my experience, the dialogue here is very open and ongoing, and the company is committed to designing organic, flexible processes that keep the product stable without getting in engineers' way.

      avatar
      New Relic Response
      11y
      It was thoughtful of you to post your note. The passion and commitment you and others evidence is core to what make the company generally, and the Seattle office particularly, special places. Thanks again. Steve McElfresh VP People
      1.0
      May 26, 2015

      Customer Success Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Focus on sales and product

      Cons

      No focus on customer success. Nepotism from the top down. Either you were at Wiley/CA or you weren't.

      avatar
      New Relic Response
      11y
      We hire great people. This fact, the quality of Relics, is fundamental to our success (we are one of the fastest growing SaaS companies around). We would not, will not, tolerate mindless biases that get in the way of bringing on board those great people. Nepotism is just such a mindless bias. Some facts: Our founder and CEO was the founder of Wily in 1998. When Lew went on to found New Relic in 2008, he hired some people he had worked with at Wily. No surprise there. Since that time, we have grown to more than 650 global employees. Outside of that handful of hires from the early years, we have *no* Wily exiles in our middle or senior management. None. Furthermore, fewer than 4% of our employees have any Wily experience in their background. Hardly what you would expect if it was a favored source! With our relatively new and growing Customer Success team in San Francisco, exactly none of them are ex-Wily – with the single exception of the Customer Success executive, who was one of those very early hires I mentioned. While we certainly have faults, nepotism is not among them. We place far too much value on the quality of our people -- and the incredible value that comes from a rich diversity of perspectives -- to tolerate such a thing. All that notwithstanding, it is clear that your experience with us left you quite unhappy. If you are willing, I would be honored to speak with you about what you observed and felt. We can, and I can, always learn to be better. Regards, Steve (Mac) McElfresh VP People
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