Nextiva reviews

The culture has been dropped. There's little to no budget for activities, used to do lunches and everything for whole company but now it's a fight to see things done for any department but Sales. Some departments are good at employee recognition but it is not company-wide. Should be on a larger scale and accomplishments should be celebrated not minimalized. The Channel team is over-promoted. They throw their weight around and ignore that we're all supposed to work together. A couple of the CMs talk down to employees, telling them that it's below their job and that they're busy in the field when asked for help. Or they just ignore you. Communication is not good. Upper management plays their cards close to their chest and don't share information. Departments are siloed and don't share changes. New products are deployed without being properly vetted. Frontline employees are left to pick up the pieces and chaos while upper management is singing the praise of how great it is. And pay. Nextiva has brought up pay but it is still painfully low, unless you're sales or top management.

Not sure where to begin: - Support is outsourced to Kyiv Ukraine - Sales is in process of being outsourced to Phillipines. - 2 of 8 sales teams have hit team quota 2 times (total) in the last 24 + months - Platform launched without proper QA , simply setting up a single phone can be a laboorious experience ( expect up to 3 hours) - Platform launched with known Class A issues because 'Thats what Apple does, they fix it later' , news flash youre not Apple you dont have a moat or any brand name cache. - lots of upper management change, saw 3 different VP of sales in 3 years time. 3 directors in the same period as well. - Folks refusing 'promotions' becuase a promotion means a higher quota with no additional resources to hit it. - And for sales folks , it will be almost purely transactional, add on orders from your customers will not count to your quotas .