NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Jan 2, 2024

Grim

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Your direct manager and team could be great. Mine are. -I've only seen two layoffs in my long tenure, and neither was recent. On the down side, they prefer to smoke employees out with blows to morale. I'm not sure if this is true of all locations, but it's a well-defined pattern in the US.

Cons

-This is an expensive place to work. The pay isn't great, promotions are rare, benefits are poor, and insurance is very costly. You must use your own personal smart device to log in and work, but they offer no device, service, or data reimbursement. -Employee performance scores are given based more on company politics than employee performance. -Culture of finger-pointing and extreme micromanagement. Upper management often blames and criticizes without investigating. -Hybrid work model is rigidly and pettily enforced. We had more flexibility to work remotely as needed before the policy was in place.

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NiCE Response
2y
NICE hires the best talent in the industry and our "pay for performance" culture ensures that strong performers are duly compensated. Moreover, our employee surveys consistently show that there is great satisfaction with the leadership of our managers. Should you have any concerns or questions, please reach out to your HR business partner or manager.
2.0
Apr 28, 2023

Underpaid, Understaffed, DE&I Inept, Back to Office Nonsense

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only saving grace for NICE was the people I worked directly with. If I didn't have them, I'd have left LONG before I did. Health, 401k, and PTO benefits are adequate but nothing to write home about.

Cons

The only way to get a promotion/new job is for one to become vacant and even then, they likely won't fill the role and will just pass the work on to existing employees. Understaffing is a common occurrence and seemingly a tool to keep costs down and their numbers looking pristine. There is very little upward mobility potential. The average employee is grossly underpaid for the work they do which is why the turnover is so high. Although, their internal numbers will never accurately reflect that because they'll classify someone's leaving reason due to salary as "Mutual Agreement" or "Other Opportunity" instead so their QBR numbers look better. It seemingly takes an act of God for any title corrections, pay increases, or other administrative action to be taken. But if a high enough level employee threatens to quit they'll magically come up with the money to bump their salary and change their title. While they can't do more than 3% salary increases (if you're a top performer), they can find the funds to do extravagant parties (only in their Hoboken or Israel locations, of course), send gifts to employees around the world, and do contests with wild prizes like sending entire families to Disney for a week. Their culture is basically boiled down to "do more with less" and "do what I ask, and don't ask questions about it". Communication is awful across the board. DE&I is a joke. Their only focus is on improving numbers related to women, and even that feels like a marketing ploy to fill in their LinkedIn postings. In my opinion, this is largely affected by having Israel native leaders who are not as familiar with the history and culture in the USA and who refuse to take feedback from those who ARE familiar. Attempting to have a global approach in this area is a huge miss. Senior Management is completely out of touch from their employees. Work life balance is all over the place. Many employees put in well above 40 hours a week on a regular basis, but with everyone being salaried they don't have to pay overtime. And after they spent 3 years with everyone working from home (quite successfully), they are demanding employees come back to the office 3 days a week for a hybrid schedule. Where this REALLY doesn't make sense, is that most teams have employees all over the country or even the globe. They'll never be in the same office with each other and will do video calls, so what's the point?

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NiCE Response
3y
Thanks for taking the time to share some of your thoughts. Our employee surveys consistently show that there is great satisfaction with the leadership and communication of our managers. We also have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We wish you the best of luck with your future career journey.
1.0
Apr 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Used to be a great place to work, still has a few solid people clinging on. Has a zero re-hire policy

Cons

Does not pay advertised bonuses Compensation is static Proud of their 3% internal mobility Avoids layoff by torturing employees until they leave "of their own accord" Annual benefits reductions paired with benefit cost increases

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NiCE Response
3y
Thanks for sharing your thoughts. At NICE, have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. If you feel otherwise, we recommend that you reach out to your HR business partner / or direct manager, to further discuss your specific concerns.
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