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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      79% would recommend to a friend

      (3,055 total reviews)
      avatar

      Scott Russell

      85% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,055 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      4.0
      Feb 25, 2026

      NiCE seems to be changing

      Sales development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      4mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
      4.0
      Feb 11, 2026

      Great place to work

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you get a good manager, you will have a good experience. There is so much to sell, so you’ve always got something to sell to any account in your patch. There are many great resources, especially the product & specialist teams, to help your sales pursuits.

      Cons

      It’s important to understand the tech footprint of your accounts before you get the territory. Having a combination of existing customers and net new is the best way to make money with Nice in my opinion. Sell some while you hunt the new logos, get a new logo every 1-2 years. This is what I was able to do, some don’t seem as lucky. Our professional services group can be painful to work with, especially with larger projects. They are overworked & under staffed.

      avatar
      NiCE Response
      5mo
      Thanks for sharing your experience. We’re glad to hear that you’ve had strong support from your manager and have found value in the breadth of solutions and resources available to help drive your performance. We’re proud of our market leading products and the robust sales support framework that provides comprehensive enablement to help our teams excel. Wishing you continued success in your career journey with NiCE!
      4.0
      Feb 8, 2026

      Senior Professional Services Engineer – CXone, IVA & Conversational AI

      Senior implementation engineer, professional services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong exposure to enterprise-scale CXone implementations, including conversational AI, IVA, and omnichannel automation. Opportunity to work on complex, high-impact customer environments across regulated and large-scale enterprises. Collaborative culture with access to deep technical expertise across product, engineering, and professional services teams. Continuous learning opportunities in AI, agentic workflows, and emerging CX technologies. Flexibility and autonomy in solution design, with the ability to influence architecture and best-practice standards. Well-respected platform in the market, providing valuable career-long experience in contact center and CX technology.

      Cons

      Fast-paced environment with high delivery expectations, which can lead to heavy workloads during peak project phases. Cross-team dependencies (product, partners, customers) can sometimes slow decision-making or delivery timelines. Rapid evolution of AI and CX products requires continuous self-driven learning to stay current. Resource allocation can be challenging during periods of high customer demand.

      avatar
      NiCE Response
      5mo
      Thanks for sharing your experience. NiCE is a fast-paced, high-energy workplace where collaboration and hands-on learning go hand in hand. We’re committed to investing in our people by creating meaningful opportunities to shape their careers, and we’re glad you feel empowered to make an impact. Wishing you continued success with us!
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      ReviewsNiCE reviews

      Glassdoor has 3,224 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.