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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,044 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,044 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jan 24, 2019

      Poor conditions, no balance

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting challenges Lots of vacation time, personal days, and paid holidays Acceptable benefits Decent to good pay

      Cons

      Totally paralyzed support and delivery processes Poor/weak middle and line management makes rash decisions and does little to support their employees Product development focused on new shiny features -- rarely on resolving stability issues Expected to lie to customers to cover for lack of support from R&D when there are big issues Has lost focus on product and delivery quality Lots of layoffs, especially among technical roles Great time off package -- but you'll never get to use it and they won't cash it out even if you're forced to not the take it No culture of follow through

      3.0
      Aug 27, 2014

      Meteoric rise is both the strength and weakness of NICE.

      Sales/marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      NICE is a great company with some of the best people I ever worked with. They are smart, work to win and truly care about the survivability of the company. Many go above and beyond the call of duty to make sure this happens. Perhaps most importantly people are respectful and genuinely care about one another on a personal level. It is this level of commitment which has gotten the company to where it is today. Good products and solid market share.

      Cons

      NICE's success is also its downfall. Upper management is dysfunctional with some of the folks getting to positions which they should not be in, based on the success of the company. There is the "upper management" club which is downright rude and abusive to the aforementioned people who go above and beyond day after day. It is for this reason that there has been a large amount of turnover and there has been slippage strategically. It was very sad to watch good people go because of upper management. Equally sad was that the people who should be leaders have the worst behavior. Pay is relatively low, benefits are good. No work-life balance as management will call you routinely after hours or while you are on vacation with some fabricated fire drill.

      1.0
      Mar 5, 2014

      Was looking for another job within a month of arriving

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, but pay is not great

      Cons

      Sr management is horrible--if you're not Israeli, you don't matter. Product is half baked and impossible to support Worst culture I have ever witnessed--they work the employees 24/7 with no regards for personal health/sanity and no thanks whatsover. They just want more, more more.

      Viewing 55 - 57 of 3,044 Reviews
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      Glassdoor has 3,212 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.