NiCE reviews

Working in Sales at NICE is far worse than you can imagine. The compensation plan is borderline illegal. The comp plan is 10x more complicated than anyone has ever seen before (and yet upper management is delusional in their belief that it is “super simple”). Most importantly, the company holds back 50% of commissions until a customer is at least 75% “deployed,” and then they hope that you quit or get fired or laid off before they have to pay out those commissions. I have watched millions of dollars of commissions go unpaid because the company decided to fire or lay off salespeople before the commissions were fully paid. Also, NICE Sales does not give an Account Executive any autonomy. The company treats the RVPs as their primary salespeople and expect the RVPs to micromanage every deal. This may actually be a good thing because the talent level of the average AE is so poor. Unfortunately, the good AEs are still hamstrung by the lack of autonomy or advancement. The only reason I still work for this company is because they owe me too much in back commissions. The product set is not fully integrated (nor do they plan for it to be), the support resources are lacking, the compensation is below industry average, and customers generally hate doing business with this company. At best, NICE is the pushy Oracle of call center sales, but more likely NICE is just a used car sales team trying to survive one more month while the owner brags about how much money they have in the bank.

Since the company was acquired by NICE a few years ago, there has been constant politics between the parent company (NICE) and the child company (incontact, now rebranded to CXone). Since you will be working with NICE in Israel and India, you will have to do late-night calls or early morning calls from time to time. The organization overall is very sales-driven, and none of the product managers are aware of any product management principles or best practices, they are just a bunch of people who either have been in the contact center industry for a few years or been with the company for a long time or sometimes neither. Don't expect to learn good product management practices in this company. Some of the leadership people are also lacking leadership skills greatly... Just because they have the Director title doesn't mean they know anything about management or leadership. This company only values tenure (how long you've been with them), not the actual talent. You will see director level people with zero talent but BIG EGO. Not to mention the pay is so much lower than the industry standard, but they'd say you are trading good pay for job security, but I have seen quite a few people being let go. STAY AWAY unless you literally can't find another job.