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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,048 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,048 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      Dec 17, 2025

      Strong Culture and Work–Life Balance, Some Operational Delays

      Senior service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work–life balance; largely depends on the team you are hired into. Positive and inclusive culture across the organization. Quarterly HRBP roundtable sessions where employees can openly raise concerns, issues, and suggestions. Competitive compensation with ~30% hike standard during hiring. Well-structured interview process (Manager, Customer, Senior HR & Director rounds). Smooth and well-organized induction handled by respective HRBPs.

      Cons

      Offer letter release took almost two months, which was longer than expected. Relocation reimbursement process could be improved; documentation was not very clear, and I had to coordinate with multiple people to get it resolved.

      avatar
      NiCE Response
      6mo
      Thank you for sharing your experience! We’re delighted you’re enjoying NiCE’s positive culture and strong work–life balance. Our quarterly HRBP roundtables are designed to keep employee voices at the center, and it’s great to know they’ve been meaningful for you. Your feedback is valuable and we’re constantly working to make our processes faster and more seamless. Wishing you continued success in your journey with NiCE!
      2.0
      Dec 15, 2025

      Below Industry Pay with Limited Growth and Flexibility

      Associate software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Good work-life balance overall, as expectations are generally manageable. 2. Opportunity to learn and gain exposure, especially for early-career employees. 3. Teams are generally collaborative, and colleagues are supportive.

      Cons

      1. Compensation is not aligned with industry standards; pay structure feels similar to service-based companies rather than a product-focused organisation. 2. Junior-level employees do not receive any stock grants, which limits long-term wealth creation and is below market expectations. 3. Limited work-from-home flexibility. Employees are required to be in the office at least 2 days a week, which may not suit everyone. 4. Hiring strategy seems focused on low-cost talent, largely from service-based backgrounds, which may impact long-term innovation and quality. 5. Yearly salary hikes and bonuses are below expectations compared to market benchmarks. 6. Promotions and performance ratings are not based purely on individual performance. Factors such as team allocation, years spent in the organisation, and relationships with managers or skip-level leadership significantly influence outcomes.

      avatar
      NiCE Response
      6mo
      Thank you for sharing your experience. Our annual employee surveys consistently reflect strong satisfaction with leadership and clarity of vision. While many companies paused bonuses and merit increases during recent global challenges, NiCE continued to provide both – our compensation and bonus structure remains above industry benchmarks. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Our NiCE-FLEX hybrid model offers two days in the office for team connections and three days remote for focused work. Wishing you the best in your professional journey.
      4.0
      Dec 12, 2025

      High growth but culture challenges

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      High growth in market Significant investment in product Winning deals Great team culture

      Cons

      Leadership culture at VP level really negative Leadership team struggles with autonomy Limited opportunity for growth outside of AI

      avatar
      NiCE Response
      6mo
      Thank you for sharing your experience. At NiCE, we’re committed to fostering a positive work culture that drives professional growth for all roles across the board. Our annual employee surveys consistently reflect great satisfaction with the work culture and leadership. Wishing you continued success in your career journey with us.
      Viewing 148 - 150 of 3,048 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,216 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.