NiCE reviews

3.9

78% would recommend to a friend

(3,049 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,049 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Focused work structure so you aren't left guessing what your responsibilities are. Nice hasn't done layoffs. If you want a secure job with ample opportunity to learn and grow in technical skills this is it.

Cons

No raises. No long-term responsibility title and raise structure for developers, If Nice had tech company style skill, title, and pay paths for the average employee I think it would contribute to longer tenure and a happier employee culture. It seems if the "pay for performance" plan were truly a positive attribute it would be easier to find details about it in positive reviews rather than negative ones. I think it would help Nice more to reply to negative review about no raises with something like, "This is true, we don't offer raises very often. We acknowledge most employees haven't gotten a raise in 5 years, But did you know we haven't done any layoffs either? Did you see x company lay off 25k employees last week? And the news about plans for another layoff in January? This doesn't happen to you at Nice. We have x thousand employees and haven't done layoffs in x # of years. Once you are hired, you won't be cast aside and laid off with no notice. In many cases, even if your current project ends, you will be assigned a new project is in your same domain. You are kept and valued as an employee once hired. While you don't often get raises very often, you get long-term job stability." I think it's better to not skirt the truth but acknowledge it and focus on the positive trade-off instead. I know with my girlfriend, if I am not straightforward about something I said or did and I give a diplomatic default it usually ends up worse for me. In an age of employees being valued as if they are disposable lines of code and layoffs driver by shareholder profits and C-level bonuses constantly disguised as necessary cost-savings, straightforwardness and comments about job security would go a long way.

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NiCE Response
7mo
Thank you for sharing your feedback and for your long-standing association with NiCE. We’re glad to hear you’ve enjoyed a great work-life balance and had opportunities to learn and grow. We noticed that some of the points you raised include inaccuracies about our approach to compensation. While many companies paused bonuses and merit increases during recent global economic challenges, NiCE continued to provide both, reflecting our commitment to our employees. Recent updates to our performance and compensation framework were designed to strengthen professional development and total rewards. Full details were shared in our communications, and we encourage you to revisit them. If you have any questions, please feel free to connect with your HR business partner for further clarification. We’re here to ensure everyone feels supported.
3.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Competitive Pay Company Perks Product based Benefits for women

Cons

More benefits for women in comparison

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NiCE Response
7mo
Thank you for your review. At NiCE, we’re committed to investing in our employees by fostering a positive work culture and offering excellent perks for everyone across the board. Wishing you continued success in your career journey with us!
1.0
Nov 11, 2025

Stay away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free coffee in the office, limited snacks.

Cons

Don’t believe the positive reviews — this company is poorly managed and stressful to work for. Managers blame others instead of taking responsibility, and there’s heavy micromanagement. some people get very little work while others are overloaded and blamed when they can’t keep up. Benefits are terrible, health insurance is the worst I’ve ever seen. Taking PTO is difficult. There’s little to no process, which makes teamwork chaotic.In-office days are stressful and unpleasant due to the toxic atmosphere .

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NiCE Response
7mo
At NiCE, we’re committed to investing in our people by fostering a positive culture and offering excellent benefits. Our employee surveys consistently reflect great satisfaction with the work culture, leadership, and strategy. Recent updates such as enhancements to the NiCE-FLEX hybrid model and the introduction of the Employee Stock Purchase Plan (ESPP) are designed to ensure every employee feels supported. If you’d like to learn more or have questions, we encourage you to revisit our benefits communication or connect with your HR business partner. Your well-being matters to us, and we wish you the best in your career journey with us.
Viewing 175 - 177 of 3,049 Reviews

Glassdoor has 3,218 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.