The employee morale issues stem almost entirely from the fact that NICE has always operated on the staffing model of Needed employees -2. They run a fine-line of being perpetually understaffed. When things are slow it's not bad, but at end of quarter crunch it is always noticeable and painful.
There is also a couple things going on within the business that are very apparent and obvious despite what corporate keeps saying.
First is a long term vision to shift as much work in the US off shore to places like Pune and Colombia. It isn't a dramatic and sudden as other companies and they haven't done mass cuts just to replace them with contractors in other countries, but they are more than happy to let attrition take care of that. So if you are in the US and productive, you are probably fine, but if anyone leaves they will not be replaced with a US based asset. This is not a comment on the people in those locations, who are generally good at their jobs and good to work with, but it does add a layer of difficulty in team cohesion and unity when you are dealing with time zone differences and other things.
Second is the on prem business is starting to be sidelined. All the company efforts and investment is going to the cloud side. On Prem will always be there, but it will very quickly become a niche part of the business and my guess is it will be consumed by the CXOne side of things. This isn't necessarily a problem, but there seems to be little acknowledgement of this or planning by the non-CXOne side of things in the company and dealing with the CXOne side of the house feels like you are dealing with a completely separate company. Even when talking to people who used to sit next to you who transferred over. It's been a longstanding issue at NICE in terms of how they integrate new acquisitions. The difference here is the CXOne axquisiton is consuming the rest of the company because that is where the future of the business is, and no one seems to want to plan for that.
