NiCE reviews

3.9

78% would recommend to a friend

(3,049 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,049 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jul 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible, hybrid work from home/in office.

Cons

They changed our commission structure and have retroactively pulled back money we were owed. They took away all of our perks.

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NiCE Response
2y
Thank for leaving us a review. We’re glad you’re enjoying our NICE-FLEX hybrid model which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. We urge you to reach out to your manager or HR Business Partner to discuss your concerns.
2.0
Jul 13, 2023
Recommend
CEO approval
Business Outlook

Pros

-Great "Best in Class" CCaaS Technology -Winning Culture - everyone wants to win & be successful

Cons

-Management has little respect or care for individual employees -Compensation structure for AE's is not clear & the organization often fails to pay full compensation owed on deals on time or at all -Various teams are purposely pitted against each other to increase competition

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NiCE Response
2y
Thanks for leaving us a review. At NICE, our position as the market-leader indeed underscores the value we place on innovation and being at the forefront of new developments and technologies. Should you have any specific questions about the compensation structure pertaining to your role, we urge you to reach out to your manager or HR Business Partner.
3.0
May 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive Salary Plenty of work. Co-workers were some of the most knowledgeable I've ever been around, with some of the engineers being in the same role for 20+ years. Above average benefits.

Cons

Management sets metrics and KPI's based off of how much work the senior engineers that have been with the company for decades are able to accomplish on a weekly basis. These metrics are NOT attainable on a consistent basis for the newer engineers (less than 5 years experience). Management seems to take the side of R&D and Technical Account Managers anytime there is a conflict between these departments and ours. I was terminated out of the blue. No warning, no write-ups. They essentially said that I wasn't good enough and shut my system down within 30 seconds of termination.

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NiCE Response
3y
Thanks for your feedback. Our cutting-edge tech and position as the market leader emphasizes the value we place on innovation and being at the forefront of new developments, and as you mention, a lot of our NICErs across the globe choose to stay with us for many years thanks to the opportunities to learn from one another, awesome benefits, and development programs offered. We wish you success in your future career.
Viewing 172 - 174 of 3,049 Reviews

Glassdoor has 3,218 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.