NiCE reviews

3.9

79% would recommend to a friend

(460 total reviews)
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Scott Russell

86% approve of CEO

76% positive business outlook

Reviews by job title

460 reviews

Reviews about "Compensation"

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3.0
Apr 30, 2023

good company, not great sales comp

Recommend
CEO approval
Business Outlook

Pros

financially stable company, good product

Cons

hard to earn commission and grow/ exceed OTE

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NiCE Response
3y
Thank you for your review. We, at NICE, have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We wish you great success in your career journey.
5.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits Fun office spaces Part-week remote schedule Great people Profitable, healthy company. Don't expect to get laid off any time soon The third party running the company's Bogotá office does a great job

Cons

Pay is competitive but not class-leading All-week remote work options would be a plus

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NiCE Response
3y
Thanks for sharing your feedback. We appreciate your comments and are so glad that you loved your NICE journey. We were glad to read that you were happy with your work environment and benefits. We wish you success in your future career journey!
2.0
Apr 28, 2023

Underpaid, Understaffed, DE&I Inept, Back to Office Nonsense

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only saving grace for NICE was the people I worked directly with. If I didn't have them, I'd have left LONG before I did. Health, 401k, and PTO benefits are adequate but nothing to write home about.

Cons

The only way to get a promotion/new job is for one to become vacant and even then, they likely won't fill the role and will just pass the work on to existing employees. Understaffing is a common occurrence and seemingly a tool to keep costs down and their numbers looking pristine. There is very little upward mobility potential. The average employee is grossly underpaid for the work they do which is why the turnover is so high. Although, their internal numbers will never accurately reflect that because they'll classify someone's leaving reason due to salary as "Mutual Agreement" or "Other Opportunity" instead so their QBR numbers look better. It seemingly takes an act of God for any title corrections, pay increases, or other administrative action to be taken. But if a high enough level employee threatens to quit they'll magically come up with the money to bump their salary and change their title. While they can't do more than 3% salary increases (if you're a top performer), they can find the funds to do extravagant parties (only in their Hoboken or Israel locations, of course), send gifts to employees around the world, and do contests with wild prizes like sending entire families to Disney for a week. Their culture is basically boiled down to "do more with less" and "do what I ask, and don't ask questions about it". Communication is awful across the board. DE&I is a joke. Their only focus is on improving numbers related to women, and even that feels like a marketing ploy to fill in their LinkedIn postings. In my opinion, this is largely affected by having Israel native leaders who are not as familiar with the history and culture in the USA and who refuse to take feedback from those who ARE familiar. Attempting to have a global approach in this area is a huge miss. Senior Management is completely out of touch from their employees. Work life balance is all over the place. Many employees put in well above 40 hours a week on a regular basis, but with everyone being salaried they don't have to pay overtime. And after they spent 3 years with everyone working from home (quite successfully), they are demanding employees come back to the office 3 days a week for a hybrid schedule. Where this REALLY doesn't make sense, is that most teams have employees all over the country or even the globe. They'll never be in the same office with each other and will do video calls, so what's the point?

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NiCE Response
3y
Thanks for taking the time to share some of your thoughts. Our employee surveys consistently show that there is great satisfaction with the leadership and communication of our managers. We also have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We wish you the best of luck with your future career journey.
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