Is NiCE a good company to work for?

NiCE has an overall rating of 3.9 out of 5, based on over 3,220 reviews left anonymously by employees. This rating has been stable over the past 12 months. 78% of employees would recommend working at NiCE to a friend and 75% have a positive outlook for the business. The best reviews about NiCE have been left by employees working as Sales Development Representative (SDR) , Manager and Senior Software Engineer .

Does NiCE pay their employees well?

According to anonymously submitted Glassdoor reviews, NiCE employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at NiCE. This rating has been stable over the past 12 months.

How satisfied are employees working at NiCE?

78% of NiCE employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated NiCE 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at NiCE?

Software Engineer (239) , Senior Software Engineer (101) , Specialist Software Engineer (60) , Account Executive (58) , Associate Software Engineer (51) , Project Manager (45) , Tech Manager (45) , Sales (40) , Specialist (36) , Director (34) , Software Developer (34) , Tech Lead (34) , Manager (32) , Technical Support Engineer (30) , Technical Manager (28)

What are the pros of working at NiCE according to real employee reviews?

"Some great people in the field and in mid" ((in 232 reviews)); "4. Clear future vision and roadmap 5. Good work life balance 6." ((in 205 reviews)); "Great environment and culture!" ((in 192 reviews)); "Good work culture and work environment" ((in 124 reviews)); "good benefits and on boarding process" ((in 87 reviews))

What are the cons of working at NiCE according to real employee reviews?

"management is poor and not so appropriate" ((in 125 reviews)); "They are cheap and salaries are low" ((in 113 reviews)); "You will ruin your life..... they work on old technologies.... Managers are worst here ....." ((in 60 reviews)); "Upper management was always talking about AI like it was going to somehow make everything else better." ((in 25 reviews)); "No training nothing u r expected to work on field within 3 days that too with zero error." ((in 21 reviews))

What are employees saying about NiCE layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about NiCE layoffs and their outlook for job security at NiCE in 2026.

What are the top reviewed NiCE locations?

Sandy , Hoboken , Atlanta , New York , Salt Lake City , Denver , Richardson , Chicago , Paramus , Jersey City , Austin , Dallas , Columbus , Washington , Israel , San Diego , Redwood City , San Francisco , Rutherford , Omaha , Los Angeles , Alpharetta , Brooklyn , Minneapolis , Seattle , Boston , Fort Worth , Indianapolis , Cleveland , Carlsbad

NiCE reviews

3.9

78% would recommend to a friend

(3,051 total reviews)

Scott Russell

85% approve of CEO

75% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (3,051 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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NiCE has an employee rating of 3.9 out of 5 stars, based on 3,051 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

Jul 22, 2015

Good intentions, bad process

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have good benefits, flexible time and decent bonuses. Management is nice and helpful. The work/life balance is very fair.

Cons

Development tasks are generally short sighted. Whenever there are problems management generates more process without really determining what went wrong.

3.0

Jun 3, 2015

Sr Accountant

Accountant

Recommend

CEO approval

Business Outlook

Pros

Great benefits, yearly bonus, very professional enviroment

Cons

Not much growth offered, Workload could become overbearing, employees were not kept in the loop on organizational changes or initatves

1.0

Mar 22, 2026

Run for your life.

Senior solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Absolutely none. I regret everything.

Cons

Too many to list. The leaders are so clueless that I don't think they could spell AI or ACD. So much upheaval with limited explanation. So many people are looking to leave that is feels like the ship is sinking. Oh, and the pay is below average with virtually no opportunity for a raise or promotion. I work very hard, for almost no commission and no incentive. Unfortunately I may need to leave for all these reasons.

NiCE Response

3mo

Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support set-up, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Wishing you continued success in your career journey with NiCE!

Viewing 247 - 249 of 3,051 Reviews

Jobs at NiCE

Customer Success Manager

United States

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Remote

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AI Solutions Delivery

AI Transformation Strategist

Remote

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NiCE

NiCE reviews

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Good intentions, bad process

Sr Accountant

Run for your life.

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