Noom reviews

I’ve been with Noom for 2 years and what was once an exciting, fulfilling opportunity has rapidly deteriorated. Between the increasing lack of transparency from leadership, a very flawed metrics/quality control system for evaluating coach performance, rampant toxic positivity at every level of the company, insulting pay that barely covers the cost of living for many dedicated coaches, and burnout-inducing caseloads and coaching protocols, I cannot recommend Noom as a worthwhile or sustainable career opportunity. Anyone in the helping profession deserves so much better. During recent annual salary raises, hundreds of coaches (including myself) received a measly 1% OR LESS raise which came as a slap in the face after putting in so much hard work and dedication to those we coach AND being strung along for months (some would argue YEARS) after being told compensation measures and performance metrics were being improved. I’ve seen many of my fellow colleagues break down in tears and feel completely betrayed by a company they’ve trusted, supported, and devoted so much time, energy, heart, and soul to. How do you continue through your workday coaching hundreds of users after witnessing that and feeling so discouraged, undervalued, and deceived yourself?? Caseloads recently have ranged from 200-300 users per coach. We’re expected to get to know users on a deeper level, draw upon several pieces of info that can take a significant amount of time, constantly re-adjust to new protocols, and offer personalized resources. When the expectation is also to respond to at least 90 users each day, this isn’t very feasible and burnout happens pretty quickly. These metrics and expectations seemingly fail to consider how we constantly have to coach around users struggling with mental illness or eating disorders as well as handle several tech issues (not sure what the tech team does or if there even is one at this point because several app issues have persisted for MONTHS which is unacceptable when you’re paying $60/mo for a subscription). In addition, users often send lengthy, emotional messages that take time and a lot of mental bandwidth to process and respond to. You basically have to be a highly functioning robot to stay on top of the work load while offering strong, quality coaching. And if a glitch happens that affects the user’s experience, coaches are the ones who constantly have to put out those fires and take the fall for something that’s out of their control and ultimately not their fault. It seems Noom values quantity and their bottom line over quality and the well-being of their coaches. And good luck trying to move up in the company or work in a different role. Opportunities for advancement are practically non-existent at this point. Coaches, who are already managing a high workload, are expected to volunteer for no extra pay in other areas or “labs” WHILE managing their current caseload if they want to change roles or get a promotion. To me, this is unethical and a very ineffective system. Noom gets free labor out of their already hard-working employees and the employees usually get nothing in return except more headaches. But we're a team and a family, right?? Upper management has made themselves less and less available over the past year and they tend to talk in circles or give lip service when faced with serious (LONG-STANDING) questions and concerns. One of Noom’s principles is trust and yet how can we trust a company that gives vague, even sometimes confusing, information about metrics and how our performance and salary increases are determined. We’ve basically been given the message that “money isn’t everything”, we should be happy for the compensation we receive, and to focus on the positive. That’s easy to say when you’re a wealthy executive who can’t relate to the lifestyle and daily challenges of the foundation of the company. We are no longer able to give real-time feedback or ask questions during company-wide meetings and are told to either reach out to our Core Leader (who often has just as much info as we do and is left in the dark) or put our feedback in surveys that obviously barely get read or taken into consideration. Management keeps saying, “We hear you!” but do you really? Apparently Noom can afford a $56 million lawsuit settlement for alleged deceptive subscription cancellation processes, offer perks for HQ employees and executive leadership, and can afford to constantly hire new coaches, but can’t fairly compensate their existing hard-working remote employees for their skills, education, demonstrated growth, and performance. Turnover is appallingly high. During the holidays we’re “gifted” lame Noom swag (that we don’t receive for months anyway) when a bonus or similar compensation would be 100x more appropriate and appreciated especially during the pandemic and the rough economic times most of us are facing. A hat or a t-shirt isn’t helping me pay my bills or save for my future, but gee thanks. Noom has focused on rapid growth instead of improving the systems and protocols they already have in place that would make the user experience and coaching workflow so much better. And if I hear one more time from management that Noom is a start-up (as basically a means to justify not offering better compensation and working conditions for its employees), I’m going to scream. When you have thousands of employees, $500 million in revenue, and launched the app 6 years ago, you’re not a start-up so please stop with the BS. You’re just money and power hungry. It really sickens me and I’m no longer proud to tell others I work for Noom. We coach hundreds of users day in and day out on healthy lifestyle practices yet ironically many of us find it extremely difficult to practice the same self-care and work-life balance we encourage our users to practice and keep fresh, healthy food options in our home with all the stress we’re faced with in this job, the ever-changing and increasing expectations, and insulting pay. I'm honestly concerned about Noom's future considering more and more of its workforce are seeing how out-of-touch the company is and understandably jumping ship. This place has become a joke and I’m currently seeking employment elsewhere where I’ll actually be valued for my talents and hard work and will be compensated appropriately.