Noom reviews

2.6

25% would recommend to a friend

(1,383 total reviews)

Geoff Cook

6% approve of CEO

14% positive business outlook

Noom has an employee rating of 2.6 out of 5 stars, based on 1,383 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Noom employee rating is 28% below average for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jul 23, 2019

Lets Get Transparent

Recommend
CEO approval
Business Outlook

Pros

There are of course the obvious pros, working from home, choose which 8 hour schedule between 7am-7pm you want to work. Here is the thing overall noom is a great company with a great mission and ideas, I love my coworkers and my boss and really the people are great.

Cons

*HOWEVER*: The company is overflowing with positivity which is nice and can often create a gray area when it comes to being transparent (nooms said greatest characteristic). I have experienced this inability to feel comfortable being transparent and honest about how I am feeling with current *case loads, which are certainly TOO HIGH* having 400-450 active clients is exhausting and even when I do communicate that I am feeling overwhelmed, nothing will be changing about the high case loads-this is the normal. Staying as focused as possible to actually help each client is DRAINING with so many people to message. I know many coaches who are SILENTLY working UNPAID over time and that sucks-I am one of them. Then we get reviewed on our quality of messages- which is Awesome-and a little frustrating when we are expected to coach our BEST with 450 active users???? Not realistic, not sustainable and exhausting.

2.0
Jul 29, 2021
Recommend
CEO approval
Business Outlook

Pros

- Great co-workers - Option package - Working from home - Semi flexible hours - PTO

Cons

I cannot run out of poor things to say about Noom. Health coaches and project manager working within coaching are paid some of the lowest salaries in the industry, and "performance based" isn't in their vocabulary when it comes to recognition or salary increases. The company culture is the definition of "toxic positivity" and they refuse to work on anything that isn't surface level or can be used to further the performative activism they do so well on LinkedIn. Even though Noom has "affinity groups" for minority groups, these groups are not protected. Noom regularly violates federal law in not providing separate standards for disabled employees, denying ADA accommodations, refraining from termination based on race, outing LGBTQ+ employees in the name of "DEI" and "community-building," and more. Coaches, who are already severely underpaid and gaslit, are not allowed to have any kind of coaching-related side work at risk of termination. Take off sick, and be prepared to come back to an insane amount of work due to Noom's inability to properly manage PTO and time. It breaks my heart to see Noom project such a positive public image when their employees are suffering. I hope this review deters at least one person from applying or accepting an offer - you deserve better.

5.0
Jan 9, 2018

Dynamic, caring, and fun organization!

Recommend
CEO approval
Business Outlook

Pros

-Flexible schedule -Open lines of communication -Transparent leadership -Meaningful work -Company cares deeply for its clients and employees -Abundant opportunities to develop professionally, expand skill set, and try new things -Creativity and new ideas are welcomed and encouraged -Remote work environment that still feels closely connected and cohesive -Company culture is fun and humorous -Supportive team members -Lots of team building and moral boosting events/opportunities

Cons

-Environment is ever changing which reflects the company's desire to constantly evolve and become better. Though this is a positive attribute, it could be challenging for those who prefer a steady and predictable workflow. -Healthcare coverage is quite expensive, though understandably so for a company of this size that is spread out across many regions. -A healthy work/life balance is highly encouraged by management but can be difficult to execute due to workload and employees' desire to do their absolute best. Still, it is doable and requires some diligence on the employees' part. The pros at Noom far outweigh the cons! I would highly recommend the company to those who are looking to be a part of an organization that has fun making a positive impact in the world.

Viewing 16 - 18 of 1,383 Reviews

Glassdoor has 1,430 Noom reviews submitted anonymously by Noom employees. Read employee reviews and ratings on Glassdoor to decide if Noom is right for you.