Previous to this bad experience, I worked at North American Bancard for four years in various call-center and back office roles, ultimately becoming an Analyst and receiving my Certified Payments Professional Accreditation before leaving the company amicably to manage the e-commerce division of an ad-firm.
Upon my return to NAB from the firm, I was advised my job responsibilities were to monitor a portfolio of accounts. It was shared with me that the responsibilities also included "occasional" support for Customer Service and Technical Support call-centers. I was also informed that my previous tenure/leaving in good standing meant that I could be promoted for internal positions quickly should I have interest. That I would not be held to normal company policy of needing a year or more experience to apply for a different role.
I quickly found out NAB does not have a firm grasp of what "occasional" means. Any excuse that could be found to pull me away from the job function I signed on to take was taken in favor of working Tech and Service calls. This overreach began far in advance of the COVID19 pandemic and only worsened throughout the remote work period.
Once I realized I had been misled in my job's primary function, I naturally sought other positions that aligned more with the duties I wanted to perform. I received a notification from Human Resources during these attempts that I did not have enough tenure to apply for the position, making everything I was promised in my interview a lie with nothing I could do about it.
When work shifted to being remote, meetings with leadership ceased entirely and they were nowhere to be found. The only way to get a hold of a leader was to have your phone in a status they didn't like long enough to complain, and then they were gone again after you were in an available status. Sometimes if you're lucky, you'd get a random manager from a different department who had never so much as introduced themselves to you before they attempted to micromanage your day.
Approximately ten months of overloading duties upon us passed with no updates from leadership, and I requested answers. I asked for an update about staffing, about a plan to return to "normalcy" in our new normal, something to give our team hope better things were coming.
The response to this from two members of management amounted to "I have nothing for you." I then asked for my concern to be escalated to the director. It was made clear by the condescending and vaguely threatening email alleging I wasn't "a team player" with a Human Resources contact copied on it that my concerns died on their desk.
Upon my exit interview, the Human Resources person made it very clear by their lack of respect to me or knowledge of the issues that compelled me to leave that I made the correct decision to part ways.
