North reviews

I don't even know where to begin... -To start, you will never get a straight answer about ANYTHING. Policies show no consistency from top to bottom. You will get a different response to the same situation repeatedly, making your job difficult and frustrating. Changes to company policies often come via word of mouth and often much later than you should have heard them. Most of what you are taught in training is flipped on you when you actually get to the floor causing mass confusion among employees. Transparency is a buzz word in this company and nothing more. It's unbelievable considering management openly acknowledges this is a huge problem and it still isn't getting addressed... -Workload gets ridiculous due to high employee turnover. Employees aren't compensated properly in comparison to the work they do. Also, there is no bonus structure. Where is the incentive? -Lack of resources to properly do your job. Your systems are often broken or less than desirable. The worst part is when reaching out to get assistance you are sometimes made to feel stupid for even asking the question. Does that sound like a good way to keep new employees around and happy? -Constant shift of managers from other departments who are unfamiliar with their new department. -Toxic environment. Employee confidence is low as many don't wish to be there anymore. However, some ride it out and don't even care about the problems. You either drink the Kool-AId, stay in the same position for a decade, or transfer/quit as fast as you can. That's not normal.

Company wildly underpays operations employees (risk, compliance, and underwriting) for the work being done by industry standard. Company offers mediocre to bad benefits (aside from the 401k) Company has a cult-like reverence for the "Speed of Trust" values it preaches, despite not actually following many of those values as a company itself. It's just irritating, meaningless, feel-good Kool-Aid for the employees to choke down. Company offered virtually no raises for anyone in the department in the two years I was there beyond a paltry 1-3% increase based on a problematic merit system. Company moved at a snail's pace for internal shifts in finances and job requisitions. Department head was often too busy to actually hear a lot of feedback about the department. (I love her, but she needs an assistant to help keep things in order) New manager hired in in the months prior to my departure had several micro-managerial policies he tried to implement, and most policies he tried to implement were poorly thought-out and led to more problems than they were designed to solve. Overall: company did not appreciate the talents of its workers enough to recommend anyone work there on a long-term basis. Promotions were sparse to non-existent. All three managers in my department were let go during the two years I was there.