Aug 19, 2023
North Response
2yWe are grateful that you took time out of your busy schedule to leave us this feedback. We appreciate that your review, overall, is so positive - great people, great culture. As you know from working on our Customer Support team that we have amazing leadership supporting our hardworking, dedicated Cares team members and Jonathan Pagel, our VP of Customer Operations wanted to weigh in on your review personally:
"Hello Anonymous! Thanks for your feedback! We value your feedback and you as an individual that makes the North team what it is!
As we continue to grow, we are constantly looking for ways to improve our day-to-day operations and the experience for our merchants. The internal systems that our Care teams use day-to-day have been a steady and effective environment for us for many years. That said, I do agree that we can improve upon the layout. We can look at ways to consolidate systems to make it easier on our teams to navigate their way through issues when assisting a customer. Whether that be utilizing the existing systemic platforms that exist today, or creating new ones that help position us for a better experience, we are on the same page in that we can be better and more efficient.
Feedback like yours makes us better!! Please continue to share it and set up time with the Care leaders to discuss any other ideas that you may have...we are all about continuous improvement!"
