North reviews

3.9

78% would recommend to a friend

(389 total reviews)
avatar

Marc Gardner

86% approve of CEO

77% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
1.0
Jun 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Pay is comparable to working at a fast food joint. Credit card industry is a great field and projected for growth.

Cons

Limited resources, dysfunctional management, blame game in order to survive, borderline toxic environment. Will change your work title multiple times during tenure. Overworked more often than not and expect to work weekends/ overtime.

avatar
North Response
4y
Thank you for leaving us your feedback. I see that you are currently employed at NAB so I would love to offer a chance for you to share your feedback and concerns with me directly at anytime. I agree that our industry is amazing and FinTech in general is a very exciting place to be right now. Because our industry and company are growing so quickly, we have no choice but to offer VERY competitive wages or else we would not be able to attract any talent...and the talent at NAB is the secret sauce to our success. Not only have we spent millions over the past 6 months to increase salary levels and enrich bonuses but we are currently offering between 3 - 7% increases for performance which is above the norm for compensation. I have lots of great benchmark data to back this up and would be happy to share with you if you would like to reach out and talk at anytime. Thank you again for the feedback.
1.0
Oct 17, 2021

Widespread dysfunction

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My manager tries hard but doesn't have any support for positive change.

Cons

Too many things to list.

avatar
North Response
4y
While I am disappointed in a one star rating, I do appreciate the time you took to leave this feedback and value the information you shared. I wish you would have left more information as to your location or function within NAB, especially when I read that your manager did not feel supported. We have nothing but the highest respect and value for our people leaders at NAB - they are the secret sauce. They make or break the employment experience, so we do all we can to provide them with the tools and resources they need to lead and succeed at NAB. I strongly encourage you to contact me personally, I would appreciate hearing more about your experience so we can learn and improve. We are not perfect, but we do try very hard to continuously improve and we can only do that with actionable feedback. I do hope to hear from you, and thank you for your feedback.
1.0
Oct 14, 2021

Terrible

Recommend
CEO approval
Business Outlook

Pros

There was a generous opening salary

Cons

Hostile work environment, lack of direction and what I would call a hot potato blame game. HR made promises of payouts for PTO in order to get a waiver signed, and then never paid "based on policy".

avatar
North Response
4y
Wow, your review really took me back, especially as you are commenting on unethical actions on my team which, of course, we all take very seriously. I am unbelievably proud of the People Operations Team and the way we care for and support our NAB team members. You have us all shaking our heads at your feedback, but of course we are digging in to address it immediately. I personally asked all of my Talent Acquisition and HR BP team members if they had any information to share on what you might be referring to and no one had any idea. Our PTO policy is clearly documented in our handbook, which if you are a NAB team member you would have read and acknowledged electronically, so your comments around promised payouts for signing wavers is a bit confusing. Regardless, I absolutely encourage you to reach out to me personally to discuss your situation and if there are any issues that need correction I will address them personally and immediately. I feel badly about your experience with us and am committed to addressing any issues you are willing to share with me personally. Thank you.
Viewing 112 - 114 of 389 Reviews

Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.