North reviews

3.9

78% would recommend to a friend

(389 total reviews)
avatar

Marc Gardner

86% approve of CEO

77% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
4.0
Feb 8, 2023
Recommend
CEO approval
Business Outlook

Pros

good pay, work life balance, good bosses.

Cons

Dont have any cons when i worked there.

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North Response
3y
Thank you for this review on your time with North American Bancard. I am beyond pleased to see that the critical job-satisfiers - work/life balance, quality of direct leader and compensation - were all listed as pro's...that is wonderful! We truly appreciate your feedback and wish you all the best in your next role.
5.0
Jan 19, 2023
Recommend
CEO approval
Business Outlook

Pros

The company culture here is fantastic. They hire great people and treat them well, so dealing with other departments isn't the absolute beat down that you find at other processors. Silos are pretty non-existent, as you can reach out to anyone via chat and get things done quickly. It's an amazingly agile and competent for a company of it's size. There are many perks like WFH, unlimited PTO, solid benefits, and little extras like Zen Spend. The company is progressive and inclusive as opposed to the dystopian corporate hellscape of most (all?) of our major competitors. Not being a publicly traded company allows them to reinvest in people, products, and infrastructure, which really puts them light years ahead of the competition in these key areas.

Cons

Salaries are a less than market rate, and stagnate. It's really the one negative about working here.

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North Response
3y
We are so grateful for the time you took to write this positive and balanced review. We were excited to read your pro's, and while our culture of "continuous improvement" keeps us focused on always trying to improve upon our culture and leadership (the two main things that impact team member engagement), we are happy to see that the improvements we have made so far have had a positive impact on you. Thank you for sharing and for the positive feedback! I also want to address your con's and your related Advice to Management. Over the past three years it feels like dealing with the rapidly changing compensation landscape was similar to playing a game of "whack-a-mole" - you have one hammer so you are busy hammering the next mole that pops up just to stay in the game! That is not the most effective way to manage compensation nor is it sustainable. I am pleased to share that we have a leader on our PO Team focused on strategically and effectively managing our "Total Rewards" - everything from compensation to benefits to wellness. These are critically important, big cost items and we need to have a laser focus on doing this right. Its important to us to pay fairly and also recognize and reward high performance with additional incentives. Look for more information on this in the coming months and I encourage you to join a team member focus group on this topic...we value your point of view! Thank you again for your feedback, we truly appreciate it.
5.0
Dec 16, 2022

I hit the jackpot

Recommend
CEO approval
Business Outlook

Pros

The HR team is unbelievable. They've put together a great onboarding process for a quick dive into the company, benefits include great perks (flex PTO and ZenSpend), I completed a certification exam that they supported with an organized curriculum (and then they had a virtual magic show treat for those of us who passed). There are SO...MANY little things like this that they do that make it special. Then, there's my team. Fun, but hard workers, with a smart and wonderfully supportive manager at our lead. We're growing in a tangible way, I'm challenged, and I feel appreciated. I wouldn't change a single thing.

Cons

There is still much need for growth, but the leadership is guiding us there. I don't really count this as a con.

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North Response
3y
I have to tell you, as someone who supports the great work that our People Operations Team does at NAB your feedback had me grinning ear to ear. Thank you so much for recognizing the team and especially all of the improvements they have made to new hire orientation and onboarding process. We are grateful for the positive feedback and especially happy that you have found a great team and great company where you can do GREAT work!
Viewing 121 - 123 of 389 Reviews

Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.