Oct 6, 2022
North Response
3yI am so grateful for your feedback and happy that overall your time with NAB has been valuable and positive...GREAT news! Everyone involved in the onboarding process did high 5s when they read your positive feedback because we put so much time, effort and energy into the onboarding process knowing how important it is for all of our new hires.
As for your Con's and Advice to Management, I wanted to "go to the source" for an informed response to your feedback, so I reached out to BRIAN SHAW, SENIOR DIRECTOR OF UNDERWRITING to address your concerns. He was grateful for the opportunity, here is his response: "Thank you for reaching out to me for feedback on this review. In the underwriting department we believe that all feedback is a gift, so it is good to hear about reviews like this. I'm also happy to see that this team member's overall review of NAB was positive.
In response to their feedback in the "Cons" and "Advice to Management" sections, they appear to be referencing NAB's simplified enrollment portal where applications and forms are housed and filled out. Although my department receives the eventual output that the simplified enrollment system generates (a new merchant submission to underwrite), we don't actually have direct oversight of that technology or have the ability to improve it. My department actually has a more difficult time underwriting new submissions because the amount of information required to submit an account through simplified enrollment has been intentionally reduced to make the application process as quick and easy as possible for merchants and sales partners.
With that said, in regards to fine tuning the onboarding and underwriting process, we are laser focused on removing any and all unnecessary friction for our sales partners and merchants. We are constantly revisiting our policies and procedures to find additional efficiencies that we can pass on to our customers. Our ultimate goal is to approve as many merchants as possible while providing the best experience possible for our sales partners and merchants. We will continue to work on improving our underwriting process, and we appreciate the feedback from this team member. "
On last thing I wanted to address was your comment about not recognizing more federal holidays. We offer a generous holiday time off schedule as well as personal days and birthdays off. As the company migrates to "Flexible PTO" we have communicated to our team members that they should take off those holidays and personal celebrations that are most important to them through our flexible PTO system and I encourage you to do the same.
Brian and I both hope you find this response helpful and informative, but if you wish to discuss further please feel free to reach out at any time. Thank you again for taking time to provide this positive review, we never take that for granted!
