North reviews

3.9

78% would recommend to a friend

(389 total reviews)
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Marc Gardner

86% approve of CEO

77% positive business outlook

North has an employee rating of 3.9 out of 5 stars, based on 389 company reviews on Glassdoor which indicates that most employees have a good working experience there. The North employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

389 reviews
1.0
Apr 27, 2018

Great people (mostly), toxic company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people I work with are great and the only reason I stay.

Cons

Read the other negative reviews here, the same themes you see over and over are true. This place has so much potential and a lot of talented, amazing people. Sadly, the culture is toxic and people are content to keep it that way. The "change" and "new direction" some of these other reviews discuss are only skin deep.

1.0
Mar 9, 2018

Run. Run Fast...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some really great people that have helped this company reach success. Unfortunately, many have started to be forced out of their positions or seek other alternatives. This is what the most senior leaders want - control, power, and self-indulgence.

Cons

If you like to be berated by the owner of the company, not supported by all the “yes” people he has at his side, and can stand to work with a spineless HR department willing to overlook everything they are doing, then this is a the place for you. In fact, your career will thrive. These senior leaders have the time to write fake reviews and not expose the truth that lies behind the scenes. They’ve even had reviews deemed too derogatory for the company removed from Glassdoor. They lack character, class, and any dignity in leading this company to achieve real success.

1.0
Jun 5, 2017

What a sad ending

Recommend
CEO approval
Business Outlook

Pros

Benefits Dress code 401 k Volunteer days

Cons

Holy moly. This place is just full of deception. I was lied to from day 1 until day end. They will lie about career paths, opportunity for advancement. You get hired for one position and surprise day 1 you are actually in another. No room to renegotiate pay of course. Lied to about bonuses. Promises made for their replacement that was never met. They say they'll make exceptions for people, but instead make empty promises. They do not value or compensate you fairly for hard work. They say you are the heart of the business when even your facilities aren't cared for so there are enough working microwaves or clean restrooms. It's all a show. It's all fake.

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North Response
9y
Thank you for taking a moment and sharing your thoughts on your experiences in Customer Care. As it appears, you are no longer with us, which means you have not heard that we announced significant changes to our compensation and support strategy for our Customer Care employees. Not only did we increase our base pay, we also added in a progressive step wage increase after one year that allows employees to continue to provide a relentless service experience. Additionally, our shift and language premiums have increased while our quarterly bonus programs remain in place. Our service strategy has been expanded to include tiered support levels that will include career pathing at a variety of levels. As you can imagine, changes as dramatic as what we announced take time to plan and we wanted to get it right so we could communicate our complete strategy for tier one support. It appears our timing to do so may not have matched your expectations.
Viewing 19 - 21 of 389 Reviews

Glassdoor has 419 North reviews submitted anonymously by North employees. Read employee reviews and ratings on Glassdoor to decide if North is right for you.